Engineering Manager – Customer Experience

Job title:

Engineering Manager – Customer Experience

Company

Tink

Job description

This website uses cookies to ensure you get the best experience on our website.Tink and selected partners use cookies and similar technologies to ensure you get the best experience on this website. If you consent to it, we will use cookies for analytics purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.common–cookies–alert#acceptAll”>Accept all cookies common–cookies–alert#disableAll”>Disable non-necessary cookies common–cookies–alert#openPreferences”>Cookie preferences common–cookies–preferences#open” class=”bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto sticky top-2″>Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon–cookies–preferences#handleCategoryToggle”>AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon–cookies–preferences#handleAccept”>Accept these cookies common–cookies–preferences#handleDecline”>Decline non-necessary cookiescommon–header–menu#toggle” data-common–header–menu-target=”button” title=”Career menu” >Employee Candidate HomepageEngineering · Stockholm · Hybrid RemoteEngineering Manager – Customer Experiencecareersite–jobs–form-overlay#showFormOverlay” data-careersite–jobs–form-overlay-target=”coverButton”> Apply for this jobblocks–cover–scroll#handleScrollDown” title=”Scroll to content”>Tink was founded in 2012, and a decade later became part of Visa in 2022. Tink was created with the aim of changing the banking industry for the better. We have built Europe’s most robust open banking platform – with the broadest, deepest connectivity and powerful services that create value out of the financial data. We offer the tools that allow anyone – from big banks and fintechs to startups – to build the future of financial services across Europe.The Customer Experience team at Tink has a clear mission: to deliver world-class product experiences to its customers.We provide powerful solutions to developers and their consumers. By solving the right problem, crafting a scalable solution, and providing great experiences, we make the Tink platform easy to use, quick to onboard, and we ensure reliable outcomes for the end-user. That is why front-end development and UX design are core to us at Customer Experience.The Customer Experience area at Tink is unique with its set up of front-end and full-stack teams. With this, you will have the opportunity to not only develop the people and products we own but also how Tink as a whole work with frontend development and UX. We believe that there are a lot of things to be done and an opportunity for someone to grow within their role.What you will doEven though we have a broad mandate, there are some parts of the Tink experience we are especially passionate about. See more of the work we do and a few use cases .We use React, TypeScript, Golang, MySQL, node.js and all our microservices run on Kubernetes in AWS. We regularly deploy to production and assure quality by automated tests and monitoring. The team is responsible for the availability of the services it owns, has SLOs/SLIs in place as well as an on-call rotation.Responsibilities

• Drive technical development and provide leadership in an innovative and fast-paced environment

• Build high performing teams to support a cross-functional team composed of backend and frontend engineers

• Work closely with product manager and designers to ensure we’re building products in the best way

• Enable the team to reach their targets by removing impediments, clarifying goals and initiatives, and fostering ownership and accountability

• Facilitate a culture of learning, trust, responsibility, and friendliness

• Be responsible for the overall planning, execution and deliver on agreed timelines

• Make sure the team has the talent it needs to succeed long-term by hiring great people

What we offer youTink offers you a dynamic work environment where you can grow and develop your skills, with opportunities for career advancement. You will have the chance to lead and shape the future of our engineering teams and be part of a mission to deliver innovative and high-quality services to our customers. You will receive comprehensive support and resources to guide your engineering teams through transformations, ensuring you have everything needed when leading through change and contributing to our mission.What we look forWe are looking for an Engineering Manager who has a business-oriented mindset, understands how projects and delivery influences business growth and sees the link between engineering and product development. Someone who is great at managing change and changing priorities.

• Experience from an Engineering Manager position, leading a cross-functional engineering team.

• Experience from frontend and backend engineering, we use node.js for our backend services

• A track record of operational excellence and have led a change initiative, for example taking a project or team from A to B.

• Solid experience from working in an agile development environment, preferably from a fintech/payments industry.

• Strong organizational and prioritization skills along with outstanding written and verbal communication skills.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.Who we are at TinkWe are a company of developers and engineers – it’s in our DNA to imagine, build and iterate. We were founded with a vision of transforming an industry that lacked competition and momentum. And we have built a company of passionate over-achievers who all believe there is always a better way of doing things.People from all over Europe – and the world – have joined us on our mission to build the biggest and best open banking platform in Europe.We’re looking forward to your application!Department Role Engineering Manager Locations Remote status Hybrid RemoteStockholmAbout TinkTink was founded in 2012, and a decade later became part of Visa in 2022. Tink was created with the aim of changing the banking industry for the better. We have built Europe’s most robust open banking platform – with the broadest, deepest connectivity and powerful services that create value out of the financial data. We offer the tools that allow anyone – from big banks and fintechs to startups – to build the future of financial services across Europe.Tink’s 500+ employees serve more than 300 banks and fintechs in 18 European markets, out of offices in 13 countries. We power the new world of finance. For more information, visit .careersite–jobs–form-overlay#showFormOverlay”>Apply for this job jobs–overlay#closeOverlay”>Engineering · Stockholm · Hybrid RemoteEngineering Manager – Customer ExperienceLoading application formCareer site

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Expected salary

Location

Stockholm

Job date

Sat, 26 Oct 2024 04:15:01 GMT

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