Customer Service Specialist

Job title:

Customer Service Specialist

Company

Appointments Personnel

Job description

Are you passionate about delivering exceptional customer experiences? We’re looking for a skilled Customer Service Specialist to join our client’s team in Rocester. This is a fantastic opportunity to showcase your customer-focused skills while working with a supportive, collaborative team dedicated to service excellence.Why choose this role?

• Competitive salary package between £25,000 and £30,000 per annum.
• Friendly and collaborative team culture.
• Opportunity to make a meaningful impact in our clients customer experience.

A little bit about the role:

• Customer Interaction: Engage with customers, gather feedback, and handle all forms of communication.
• Issue Resolution: Swiftly address delivery issues, product defects, billing discrepancies, and other concerns.
• Feedback Collection: Analyse customer feedback and generate reports for management.
• Database Management: Maintain accurate customer records in the CRM system, HubSpot.
• Support & Collaboration: Assist colleagues in resolving customer issues and manage aftersales queries using the ticketing system.

About You:

• Proven experience in a customer service role, with a strong track record of delivering high-quality support.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment agency.

Expected salary

£25000 – 30000 per year

Location

Staffordshire

Job date

Sat, 02 Nov 2024 02:44:36 GMT

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