Application Support Engineer

Job title:

Application Support Engineer

Company

BearingPoint

Job description

Application Support EngineerBearingPoint Ireland is recruiting an experienced Application Support Engineer to join one of our client’s Production Support team. This role involves troubleshooting application issues, providing timely resolutions, and ensuring seamless functionality of IT systems. The Application Support Engineer will collaborate closely with both technical and non-technical stakeholders to deliver exceptional support services and enhance overall user experience. You should have strong communications and language skills in the English language (presenting, documenting, workshopping) and excel at building rapport with clients, other internal support teams and external service providers. You should be a responsible process-oriented person who can work on your own initiative.Your experience will include:

• Proven experience in IT application support roles.
• Proven customer service skills to support and assist end-users effectively.
• Experience with incident management processes and tools.
• Basic understanding of various software applications and their functionalities.

The following additional experience will be an advantage:

• Knowledge in Enterprise DBMS, such as Oracle, Microsoft SQL Server.
• Familiarity with various operating systems (Windows, Linux, Unix) and their interaction with applications.
• Experience with monitoring and logging tools e.g. Nagios, Splunk, Prometheus, and Grafana.
• Good working knowledge of Microsoft Office products such as Word, Excel, PowerBI, etc.
• An understanding of basic data security principles to ensure applications are used securely and sensitive information is protected.

You will:

• Have a good verbal communication and provide feedback and support customers in a prompt, professional manner.
• Troubleshoot and resolve/assign issues/tickets raised by end-users and internally in line with Service Level Agreements
• Have responsibility for daily administration of the ticketing system encompassing Incident, Service Requests and Change management.
• Have a good technical understanding and willingness to apply knowledge to process enhancements and problem resolution.
• Log, prioritise and monitor helpdesk issues through to resolution.
• Optimise issue resolution by following production support procedures – effective, efficient, documented issue resolution.
• Work closely within the support team and liaise with other level 2 and 3 team members and/or managers to maintain and apply common processes.
• Be confident and capable of following up with colleagues/clients/third parties at different levels.
• Produce periodic reports – daily, weekly, monthly, quarterly required by the client and extract data and analyse where necessary.
• Perform trend analysis of issues and escalate/present findings and recommendations to management.
• Be a good team player and willing to share information with other service-desk team-members readily.
• Be committed to exceeding client expectations and meeting SLA’s.
• Create and update procedural documentation in support of the helpdesk and its clients.
• Take ownership of non-standard helpdesk tasks and follow them through to completion.
• Have a basic understanding of ITIL and ITSM.

Why you will enjoy working at BearingPoint Ireland
We work in an open and collaborative way, where new ideas are always welcome. BearingPoint is an environment where potential and high performance is recognised and rewarded.What we offer:
You will receive a competitive salary where you are rewarded for both your individual performance and company performance. You will also receive a best-in-class benefits package including holidays, private health insurance, pension contributions, gym/club subscription, wellness programmes, mobile phone and much more. In addition, we offer:Hybrid working – where each team has autonomy to determine their in-person and remote working schedule.
Continuous learning – we understand that it is imperative to invest in our people’s development and we provide external training at prestigious universities such as Oxford and Yale
Social events – our people perform best when they have a good work life balance, monthly events for all to attend
Equal & inclusive culture – we are committed to having a diverse and inclusive workforce where each individual feels they belong and can thrive in a work environment with a strong sense of community
Mentoring & coaching – every employee has a development manager to help them grow their career with feedback via continuous conversations
Giving Back – you will have an opportunity to join our many giving back initiatives including our commitment to sustainability. Our Emissions Calculator gathers accurate emissions data and enables our clients to understand their footprint and track progress on emission reduction and pave the way for a better future.Together, we are more than business.To see more from our people with their experiences of BearingPoint please visit our careers website www.bearingpointcareers.ieAbout BearingPointBearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in four units: Consulting, Solutions, Business Services, and Ventures. Consulting covers the advisory business; Solutions provides the tools for successful digital transformation, advanced analytics and regulatory requirements; Business Services provides managed services beyond SaaS; Ventures drives the financing and development of start-ups. BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 75 countries, engaging with them to achieve measurable and sustainable success.BearingPoint is an equal opportunities employer.Please click here to view our privacy policy.NO AGENCIES
BearingPoint does not accept unsolicited cvs from 3rd party recruitment agencies without a written agreement in place for placements. BearingPoint is not responsible for any fees related to unsolicited cvs and no fee will be paid should the candidate be hired by BearingPoint.

Expected salary

Location

Dublin

Job date

Fri, 29 Nov 2024 07:43:59 GMT

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