PCS Manager

Job title:

PCS Manager

Company

LeadDesk

Job description

Ready to Lead and Deliver Tailored Client Solutions at LeadDesk?Nice to meet you! I’m , a TA-Specialist at LeadDesk. Together with , our VP of Operations, we’re strengthening the Professional Services (PCS) team.It means we need your help and can’t wait to welcome the new Professional Services Manager to join us in Helsinki.What’s in it for you

• You will play a key role in strengthening customer retention and enabling our clients to achieve full value from our Contact Center Software by selling and delivering tailored solutions like integrations, features and reports.
• You’ll be at the forefront of technical project management, working closely with clients and cross-functional teams to ensure smooth deliveries and customer satisfaction.
• Opportunity to enhance your leadership and project management skills while advancing your career in a dynamic and fast-paced environment.
• Flexible office hours and a hybrid work model: Enjoy a mix of remote and onsite work (3 days a week) at our Helsinki HQ office.
• Join a publicly listed SaaS company that develops its own technology and is committed to innovation.
• Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting.

What you can expect as a Professional Services Manager at LeadDesk

• You’ll identify sales opportunities and support Sales teams in selling value-creating professional services.
• You’ll coach and support Solution Engineers to offer, specify and lead larger deliveries and projects to improve customer satisfaction and efficiency.
• You’ll lead a Developer team, including internal and external resources, to ensure timely and efficient project deliveries while maintaining a high level of customer satisfaction.
• You’ll ensure there is a healthy sales pipeline, smooth processes, and profitability in solution deliveries.
• You’ll collaborate with clients to implement tailored solutions, including developing integrations, features and reports that address their specific needs.
• You’ll act as a structured, solution-oriented problem solver, driving customer satisfaction and team performance.

What success looks like in this role

• You’ve successfully led technical projects and managed developer teams, ensuring on-time and high-quality project deliveries.
• You’ve strengthened customer retention by delivering tailored solutions that align with their business needs.
• You’ve developed efficient ways of working, maintaining profitability and customer satisfaction while supporting cross-functional teams.

This is where the match happensMust-haves

• 2-5 years of experience as a technical project manager, solution engineer, scrum master, or in a similar role.
• Strong understanding of technical solutions, software development processes, and the ability to work with developers (you have some coding knowledge yourself).
• Proven experience working directly with clients and delivering tailored technical solutions, such as integrations, features or reports.
• Excellent problem-solving and structured working style with a solution-oriented mindset.
• Fluency in written and spoken English, as it is our primary working language.

Nice-to-haves

• Experience in leading and managing development teams or technical team members.
• Familiarity with SaaS, CRM, or call center technologies.

Practicalities

• Start date: February – March 2025
• Location: HQ Office with hybrid work model (3 days at the office a week).
• Working hours: Full-time.
• Employment period: Permanent.
• Compensation: EUR 5000-5500 month + BSC bonus target EUR 24 000 anno.

What’s nextWe can’t wait to meet you! Apply today or latest on December 31st 2024.For more information, please reach out to Laura from the Talent team by email: laura.honkanen(at)leaddesk.com.LeadDesk brieflyAt LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call center agents.When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1.*We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we’re committed to providing equal opportunity for all employees and applicants.

Expected salary

€5000 – 5500 per month

Location

Helsinki

Job date

Sat, 14 Dec 2024 03:15:11 GMT

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