EUC Consultant – Luxembourg

Aarbechtstitel:

EUC Consultant – Luxembourg

Firma

System Solutions

Aarbechtsbeschreiwung

Since 1996, SYSTEM SOLUTIONS GROUP received as mission to help organizations of all sizes develop and operate solid datacenter infrastructures allowing them to run and develop their business on. Through its 28 years of existence, System Solutions evolved to become today a Global ICT partner” for its customers. Around its core business, System Solutions indeed developed a full palette of services, ranging from sourcing day-to-day commodity IT products, up to ‘business consulting services’, through staffing & recruitment and training services. And today System Solutions is operating its own datacenters to answer to the growing need for outsourcing and ‘It as a service’. In 2023, System Solution joined the Belgian Trustteam group. This merger underlines our vision of providing high-quality IT and cloud services. This collaboration gives our customers access to an even broader portfolio of services and a talented team of more than 550 collaborators in BeNeLux, France and Romania. People are of paramount importance for the group. Team spirit between the various departments of the company, willingness to introduce innovations, ambition and efficiency represent some of our main corporate values because they are indispensable to the success of our clients’ projects. System Solutions was elected n°1 “Best Workplace” by the “Great Place to Work Institute”.The consultant assists and advises customers in project development. Their mission is to provide technical and strategic expertise to ensure the success of IT projects.They are attentive to customer needs, and adapt quickly to solve problems effectively.Responsibilities and tasksNeeds analysis and customer relationship management:

• Understand customer needs and objectives to propose appropriate solutions.
• Provide strategic advice and work with customers to develop IT solutions aligned with their objectives, drawing on in-depth expertise.
• Maintain good customer relations by communicating clearly and responding promptly to customer concerns.
• Work collaboratively with internal teams to ensure customer satisfaction and project success.
• Continuously train to acquire the necessary skills to meet business needs.

Management and technical support:

• Ensure the day-to-day management of IT systems, including servers, networks and associated equipment.
• Maintain system availability and performance through monitoring, preventive maintenance and incident resolution.

• Provide technical support to resolve incidents reported by users or detected by monitoring tools.

• Efficiently diagnose and resolve complex technical problems related to operating systems, applications and network equipment.

IT service improvement:

• Participate in identifying opportunities for improving IT services and proposing solutions to optimize system performance and reliability.

• Contribute to the documentation of processes and operating procedures to ensure traceability and reproducibility of actions taken.

• Collaborate with the team and other stakeholders to implement necessary changes and improve IT services.

Skills required– Excellent communication skills to interact effectively with customers and internal teams.
– Ability to adapt.
– Ability to analyze customer needs and propose appropriate technical solutions.
– Strong results orientation and ability to achieve objectives.
– Proficiency in IT tools and project management techniques (Prince 2).
– Practical experience in the administration and operation of VMware Horizon 7 and/or 8, including VMware Unified Access Gateway.
– Expertise in creating and optimizing Microsoft Windows 10 and 11 Master Image for VDI infrastructures.
– Practical experience in administering Citrix Netscaler, Citrix Virtual Apps and Desktops.
– Working knowledge of Microsoft Intune for managing Windows, Apple and Android endpoints.
– Basic knowledge of Azure Virtual Desktop.
– Basic knowledge of Powershell scripting.
– Fluency in English.

Erwaart Pai

Location

Luxembourg

Job Datum

Wed, 06 Nov 2024 08:19:35 GMT

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