The House Of Mercier
Job title:
Online Order Support Agent – Work remote, no experience needed
Company
The House Of Mercier
Job description
The House of Mercier is excited to welcome enthusiastic individuals to join our team as Online Order Support Agents! This fully remote role is perfect for those looking to start a career in customer service, with no experience needed. Your primary responsibility will be to assist customers with their online orders, ensuring an exceptional shopping experience while representing our beloved brand.Key Responsibilities
- Provide prompt and courteous responses to customer inquiries regarding their online orders via email and chat.
- Assist customers in placing orders and tracking their shipments, ensuring they are fully informed throughout the process.
- Address basic customer concerns and complaints with a focus on maintaining a positive experience.
- Document customer interactions accurately for continuous improvement of our services.
- Work with fellow team members to share insights and enhance customer support initiatives.
- Familiarize yourself with our product offerings to better assist customers with their needs.
Requirements
- No previous customer service experience is required; we provide comprehensive training!
- Strong command of the English language is essential; proficiency in additional languages is beneficial.
- Excellent communication skills, both verbal and written.
- A friendly disposition and a genuine desire to help customers.
- Self-motivated with the ability to work independently in a remote setting.
- Basic computer competency and comfort with online chat platforms are preferred.
- An interest in luxury goods and a willingness to learn more about our brand is encouraged.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks
Expected salary
Location
Norge
Job date
Fri, 20 Dec 2024 23:45:42 GMT
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