2nd level IT Support Analyst (Identity Access Management experience) (m/f/d)

Job title:

2nd level IT Support Analyst (Identity Access Management experience) (m/f/d)

Company

Coopers

Job description

Are you an IT Support Specialist with expertise in Identity Access Management (IAM)? Are you looking for an exciting contract opportunity in Basel, supporting a leading global organization within banking sector? If so, our client is seeking a highly skilled IT professional to join their IT Services team !Main Information:

• Location: Basel, Switzerland
• Start Date: ASAP (Latest: May 2025)
• Workload: 100%
• Contract Duration: 12 months (extension possible)

Why This Role?

• Work in a fast-paced IT environment supporting IAM solutions
• Provide VIP and senior management IT support
• Collaborate with cross-functional IT teams and security specialists
• Gain hands-on experience with Active Directory, SailPoint & Microsoft
• Contribute to knowledge-sharing and ITIL-compliant service delivery

Key Responsibilities:

• Deliver 2nd-level IT support, including IAM request management and administration
• Monitor & report SLAs, analyze incident trends, and drive problem management improvements
• Collaborate with IT and Security teams to maintain effective ITIL-based processes
• Provide VIP/Senior Management support and assist with high-level meetings
• Manage virtual meeting support, mobile device configuration, and incident monitoring
• Ensure smooth on-call and on-site support when required

What You Need to Succeed:

• Proven experience in IAM support & administration
• Strong understanding of incident & request management processes.
• Knowledge of ITIL best practices and SLA monitoring
• Experience working with Active Directory, SailPoint & Microsoft Entra ID
• Strong communication and problem-solving skills
• Willingness to provide on-call and after-hours support as needed
• Experience with virtual meeting support, hardware repairs, staging computer devices, and client hardware installations etc.

Sounds like a great job?
Then we look forward to receiving your complete application documents through our online application form.When applying by email, the sender agrees that his or her data will be used in accordance with our data privacy policy.Find more vacancies at:Job profile

• IT – IT Infrastructure & Operations
• Basel-Stadt
• Contracting
• Full Time
• ASAP (latest start date: May 2025 ) – 12 months contract
• 2nd Level Support, IAM, IAM, Identity Access Management

Job benefits

• Cantine
• Coopers Care
• Strong team spirit
• Work-life-balance

Sounds interesting?
Simply click “Apply now” and I will get back to you.Florence Wespiser
Senior Talent Acquisition ConsultantSimilar jobsblog05. Mar. 2025Basel Fasnacht 2025 is just around the corner! Everything you need to know and helpful links can be found here.05. Mar. 2025Welcome Georg, he supports the Coopers Zurich team as Senior Talent Acquisition Consultant.28. Feb. 2025A warm welcome to Andrea, who joins the Coopers Zurich team as HR Specialist.27. Feb. 2025A strong network opens doors – especially for contractors and contingent workers. Find out what networking strategies really work and how to build valuable connections.

Expected salary

Location

Bâle

Job date

Sat, 15 Mar 2025 06:26:40 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.