Account Manager

Job title:

Account Manager

Company

DHL

Job description

Join our fantastic Sales team as a DHL Account Manager in Norwich/NorfolkAre you a natural relationship builder with a passion for sales? Do you thrive on uncovering new opportunities and delivering exceptional customer experiences? If so, this could be your next big move.We’re looking for a driven and dynamic Account Manager to join our high-performing team. In this exciting role, you’ll manage and grow a portfolio of clients within your assigned sales territory – helping DHL stay ahead as a global market leader in logistics.What You’ll Do:

• Manage and develop a defined sales territory, building long-term partnerships with new and existing customers
• Achieve and exceed individual sales targets through strategic account planning and execution
• Identify customer needs and deliver tailored solutions that align with DHL’s wide range of services
• Maximise opportunities for cross-selling and upselling within your customer portfolio
• Increase DHL’s market presence by converting prospects into long-term clients
• Work closely with internal teams to ensure a seamless customer experience and exceed expectations

What Makes You a Great Fit:

• Proven experience in a sales or account management role (B2B preferred)
• Strong interpersonal and communication skills – confident presenting and negotiating at all levels
• Goal-oriented mindset with the ability to work independently and manage your own pipeline
• A passion for delivering customer excellence and building long-lasting relationships
• Self-motivated, proactive, and eager to make an impact

What’s in It for You:

• Join a globally recognised brand and industry leader
• Competitive salary and performance-based bonus
• Company car or car allowance
• Excellent career development opportunities – we invest in our people
• Be part of a supportive, ambitious team that celebrates success

Skills and Competencies:

• Strong planning and organisational abilities with a structured approach to workload management
• Confident communicator with excellent verbal and written communication skills
• Comfortable working with numbers and data to support decision-making
• Proficient in Microsoft Office and general IT systems
• Highly customer-focused, with a genuine commitment to delivering service excellence
• Commercially aware, with a good understanding of business dynamics
• Proactive mindset with a strong desire to exceed expectations
• Ability to think across borders and collaborate in a global business environment
• Skilled at building and managing effective relationships with clients and stakeholders

Experience:

• 1–2 years of experience in a sales role, ideally within a service-based industry
• Demonstrated business and commercial acumen
• Previous experience working in a segmented or complex service environment
• Background in logistics is advantageous but not essential

Our Promise to You – Benefits

• Competitive salary
• Eligibility to participate in performance related bonus schemes
• Generous holiday entitlement increasing with years completed service
• Company pension scheme with excellent contribution rates
• Life Assurance
• Enhanced maternity pay
• Generous company sick pay
• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more
• Discounted Health Assessments
• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
• Excellent training and development opportunities with a strong focus on internal promotion

Ready to take your sales career to the next level? Apply today and grow with DHL – where your ambition meets endless possibilities.Safety and Security

• Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security
• Adhere to customs / import / export procedures as applicable
• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
• There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

What’s Next?· Apply now and upload your CV online.· If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.Privacy NoticeDHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.

Expected salary

Location

Norfolk

Job date

Sat, 14 Jun 2025 22:57:57 GMT

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