Account Manager – Norwegian Market

Job title:

Account Manager – Norwegian Market

Company

Trustpilot

Job description

We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for an Account Manager as part of our Customer Success team to join our Head office. Our team is vital to Trustpilot’s commitment to building trust and transparency.As the sole Account Manager for the Norwegian market, you will have the unique opportunity to take full ownership of our current customer base. This involves analyzing trends and developments specifically, building strategic relationships with our customers, and deeply understanding how we can deliver maximum value to our Norwegian clients. Your role will be pivotal in driving retention, minimizing churn and maximizing growth within this market.What you’ll be doing:

• Take ownership of the entire Norwegian customer portfolio, acting as the primary point of contact.
• Analyze market trends and customer behavior within Norway to identify opportunities for improvement and growth.
• Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal.
• Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the Norwegian market.
• Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them.
• Increase renewal rates and reduce churn.
• Identify and successfully pursue upsell opportunities and new revenue streams.
• Act as a trusted advisor, advocating client needs to internal support, product, engineering, and sales teams.
• Successfully onboard clients and ensure they fully utilize their paid subscription.

Who you are:

• Fluent in Norwegian and proficient in English.
• 1-3 years of sales/Account Management experience, preferably in digital, online marketing, or software industries.
• Experience managing a portfolio of customer accounts with a focus on achieving a high renewal/retention rate.
• Proven experience in B2B sales or account management with subscription-based models.
• Ability to build and maintain strong relationships with multiple stakeholders.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available – you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!

Expected salary

Location

København

Job date

Thu, 20 Mar 2025 02:53:15 GMT

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