Account Manager, Partner Services, Middle East and Africa

Job title:

Account Manager, Partner Services, Middle East and Africa

Company

World Economic Forum

Job description

This is a temporary role with a duration of 12 months.Please Note: This role requires the ability to work on site 3 days per week per company policy.The World Economic Forum is an international organization that brings together leaders from business, government, academia, and civil society to discuss and address global challenges to improve the state of the World.As a membership organization, the Forum engages businesses in projects and initiatives – online and offline – to address industry, regional and systemic issues. The Regional Partner Services (account management) team focuses on structuring and delivering tailored engagement for across all regions beyond Europe and North America. The team works in close collaboration with the Regional Business Team, as well as with , and .Responsibilities include:

• Maintain ongoing Partner engagement (account management) with the Forum, through building and maintaining relationships with Partner Representatives
• Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities, in collaboration with the Global Industries and/or Regional Business teams
• Onboard Partner Representatives into the Forum ecosystem and relevant engagements, in collaboration with the Global Industries team and Regional Business teams
• Contribute to shaping the engagement plan for Partners, in collaboration with the Global Industries teams and Regional Business teams
• Structure and deliver Partners’ events engagement, ranging from registrations, agendas, speaking roles and logistics
• Partner integration and experiences across the Forum’s digital ecosystem
• Monitor and generate intelligence on Partner companies to flag potential risks and opportunities for Forum engagement, ranging from recent announcements and partnership, annual and sustainability reports, and senior executive changes
• Lead internal processes impacting the Partner, including unpaid dues and contract management

To be successful, a Partner Services Lead (Account Manager) should:

• Build relationships with Partner Representatives to develop and execute on engagement plans based on their business priorities and relevant trends for their industry sectors
• Monitor and proactively manage partner retention and engagement metrics and resulting actions
• Ensure a ‘One-Forum’ approach with internal product teams, Centres, and Global Industries teams to Partners to guarantee optimal Partner engagement experience.

Requirements and Experience:

• Bachelor’s degree or equivalent
• 5+ years of professional work experience in one of the following regions: Middle East and Africa
• Successful track record in key account management and business relationship development, including proven ability to engage with multiple functions and business lines in an organization
• Ability to connect the dots in a complex matrix environment, strong collaboration skills, with disciplined and consistent follow-through for internal and external parties.
• Digital mindset and capabilities
• Experience with CRM’s, salesforce preferred
• Excellent communication skills and command of English both written and verbal
• Travel up to 20%

Why work at the Forum:The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!

Expected salary

Location

Genève

Job date

Sat, 26 Apr 2025 04:59:18 GMT

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