Aftersales Manager – Barnstaple

Job title:

Aftersales Manager – Barnstaple

Company

Vospers

Job description

About the job Aftersales Manager – BarnstapleAbout UsVospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That’s why we offer a supportive working environment, career prospects, and great benefits, including:

  • Holiday accrual scheme & paid day off for your birthday
  • Life Insurance Scheme
  • Full range of motor discounts for service, sales & parts
  • Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
  • Bike to work Scheme
  • Professional development and recognition programme
  • On-line discount site & life planning services
  • Staff & Customer Referral schemes

The RoleThe main purpose of a Service Manager is to maximise service department profitability through the development of a professional and efficient team, while ensuring that each customer receives exemplary customer service.Key Responsibilities & Accountability

  • Ensure the service department achieves budget objectives by continual examination of accounts, operating controls and composite figures to initiate improvements and corrective action where variations occur.
  • To operate the department efficiently, this will be measured by productivity and utilization, labour efficiency and KPIS.
  • Ensure all daily, weekly and monthly reports are drawn from the dealer management systems to enable the monitoring of the accounting practices.
  • Promote and explain Customer Viewpoint standards to your team ensuring the department excels in customer satisfaction.
  • Motivate staff through positive leadership and frequent appraisal meetings to determine clear and obtainable objectives.
  • Encourage and endorse joint identification of training and support needs, confirming all personnel are trained to a level so they are able to carry out their work in an efficient and professional manner.
  • Provide coaching when required if individual goals are not met, helping to continually guide and control the effectiveness of the team.
  • To improve the quality of customer service and retention through enhancing facilities, improving personnel skills and high standards of quality workmanship.
  • To ensure all customer complaints are dealt with promptly, courteously and sympathetically and to maintain an accurate written record of all complaints and actions taken to restore customer satisfaction, and ensure the same type of complaint does not reoccur.
  • To address issues relating to participation in customer service reporting. Define measures to prevent reoccurrence, set targets and allocate specific responsibilities, and to monitor progress to completion.
  • Develop department business plans and draw up budgets for expense and sales targets, agreeing these with the directors to make certain the department is profitable.
  • Develop communications with other members of the management team/departments to encourage the ongoing exchange of ideas to foster strong inter-Company relations.
  • Provide regular information to senior management and board regarding the departments progress and achievement of targets.
  • Keep up to date with all product knowledge of entire range and comparable product ranges of Vospers competitors.
  • Work with your Line Manager and Senior Management Team in discussing the needs of Vospers and the rest of the team.
  • Work with your Line Manager and Senior Management Team following all processes and procedures that are put in place.

LocationBarnstapleSalaryDependent on experience and qualifications to be discussed at interviewHoursMonday to FridayCare – Accountability – Performance – Respect – IntegrityWe are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

Expected salary

Location

Barnstaple, Devon

Job date

Sun, 15 Jun 2025 06:48:42 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.

Share

Recent Posts

Carpinteiro de Limpos e de Tosco

Título do trabalho: Carpinteiro de Limpos e de Tosco Empresa [item_empresa] Descrição do trabalho por…

16 seconds ago

Sustainable Finance Transformation Manager

Job title: Sustainable Finance Transformation Manager Company Swedbank Job description Do you want to help…

9 minutes ago

Softwareudvikler til IT Udvikling i Region Syddanmark

Titlul postului: Softwareudvikler til IT Udvikling i Region Syddanmark Companie Regional IT, Kolding Descrierea postului…

10 minutes ago

Senior Account Manager Government, Public Sector Switzerland

Job title: Senior Account Manager Government, Public Sector Switzerland Company Amazon Job description DESCRIPTIONAs a…

11 minutes ago

Consulente Commerciale Digitale

Job title: Consulente Commerciale Digitale Company Rewind Job description Diventa Consulente Digitale in Altuofianco In…

12 minutes ago

Consultant(e) Services Financiers

Aarbechtstitel: Consultant(e) Services Financiers Firma Sia Aarbechtsbeschreiwung de Data Office Distribution : expérience parcours client,…

20 minutes ago
For Apply Button. Please use Non-Amp Version