Application Support Agent for TRACES – Veterinary profile

Job title:

Application Support Agent for TRACES – Veterinary profile

Company

Axians

Job description

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023.
Axians. The best of ICT with a human touch.Why Join Axians European Institutions’ Team?
Multicultural Environment 🌍: You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
Diverse Projects 📝: Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development 🚀: Work in a knowledge-driven environment where you’ll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities 🏆: Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives 🏛️: Make a meaningful impact on regional and global challenges.We are seeking an Application Support Agent for TRACES – Veterinary profile to join our team in Brussels.Description of the project:
As a full-time employee you will be part of the application support team at the Directorate-General for Health and Food Safety (SANTE). You will be responsible for the support of the TRAde Control and Expert System (TRACES), which is a multilingual online management tool which notifies, certifies and monitors trade in animals, products of animal origin and feed and food of non-animal origin, as well as of plants, seeds and propagating material. TRACES is an e-government system, following the requirements of the EU Digital Agenda towards dematerialisation of health documents.Your main task will be to answer any business user related questions and clarify any policy area related procedures and requirements concerning the use of TRACES, to all stakeholders.
Accordingly, you will provide feedback to the TRACES EC management and the IT team on the use of TRACES. Where needed you will perform a follow-up on issues detected. You will keep existing documentation up-to-date, perform end-user related functional compliance tests on new releases of the system. You may also be requested to provide trainings and workshops on the use of TRACES.Description of tasks:

• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
• Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
• Collaborate with cross-functional teams, including business team and software developers, to escalate and resolve complex issues.
• Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
• Assist with testing and validation of software updates, patches, and new features prior to release.
• Perform Stand-by: Monitor that the application is available outside working hours.

Knowledge and skills:

• Good knowledge of Microsoft Office Suite; particularly Excel and Word.
• Strong analytical, problem solving and learning skills;
• Able to work in an international and multicultural environment
• Flexible;
• Independent;
• Team player;
• Minimum of 2 years of work experience (including internship)

Desirable:

• Academic background: Veterinary medicine/Biology/Agronomic studies or other relevant specialisations related to the Science of the Living.

Other requirements:

• EU Citizenship.
• Resident or available to relocate to Belgium.

Ready to embark on an exciting journey with us?
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to recruitment.axianslux@axians.com with the subject ASAVET.RM.

Expected salary

Location

Brussel

Job date

Fri, 21 Mar 2025 23:28:42 GMT

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