Assistant Team Leader – Call Centre

Job title:

Assistant Team Leader – Call Centre

Company

The Caraires Consultancy

Job description

PermanentKettering based office – hybrid working (2 days in office)Monday to Friday – 11.30am to 8pm (flexibility may be required in the future for weekends)£25,000Start date: 23rd June 2025Our client, a successful property services company based in Kettering, are looking for an Assistant Team Leader for their call centre team. You will play a key role in supporting the operations manager and team leaders to lead, manage, engage and develop a team of advisors. Please note that you will work shifts between 8am and 8pm Monday to Friday in this role.The key responsibilities of a Call Centre Assistant Team Leader:

• Assisting team leaders in the day to day running of the team, including office based and remote workers
• Supporting colleagues with coaching to improve performance
• Covering annual leave and unplanned absence of Team Leaders
• Assisting in ensuring the team meet individual targets and providing performance data
• Contributing to a supportive company culture, motivating the team
• Resolving issues at the first point of contact

The required skills and qualities of a Call Centre Assistant Team Leader:

• Customer service experience in a call centre environment
• Previous experience in an assistant team leader / deputising or supervisory role in a customer service office environment (ideally call centre)
• Used to dealing with complaints and difficult customers
• Confident use of CRM systems, MS Office, including Teams, Outlook and Excel
• Positive, professional and resilient personality with excellent communication skills
• PLEASE NOTE: Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies

The benefits of working as a Call Centre Assistant Team Leader: Development and learning opportunities, hybrid working, flexible benefits scheme (gym membership, discounts of high-street stores, healthcare cash planInterested?Please apply below.If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website.The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated.

Expected salary

£25000 – 27000 per year

Location

Kettering, Northamptonshire

Job date

Sat, 03 May 2025 00:13:36 GMT

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