Associate, Client Service II

Job title:

Associate, Client Service II

Company

BNY Mellon

Job description

Job Description:At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We’re seeking a future team member for the role of Associate to join our Global Collateral Operations team. This role is located in Manchester, UK and will be working in a hybrid capacity.In this role, you’ll make an impact in the following ways:

• Work with external clients to resolve day-to-day issues, direct them to appropriate resources at BNY Mellon and navigate the company on their behalf for all custody matters related to the collateral held within BNY.
• Support clients in addressing operational and technical questions or issues and ensuring requests are timely executed. You will apply problem solving skills based on precedence and experience.
• Use communication skills to deliver high quality service to a specialized client base by handling external client queries (phone and email) related to securities settlement / payments / collateral optimization.
• Escalate non-routine or complex issues to a more senior level.
• Maintain client relationships and perform regular service call reviews to increase efficiency and foster a cooperative relationship with our clients.
• Understand credit exposure and communicate clearly on failing items.
• Develop and maintain internal procedures.
• Perform analysis on behalf of clients and internal stakeholders.
• Ensure client activity and account setups are optimal, collaborate internally to improve future product offering.
• Update/develop KRI/KPI’s to monitor client activity and suggest improvements based on these indicators.
• Occasional weekend work required.

To be successful in this role, we’re seeking the following:

• Minimum Bachelor’s degree or the equivalent combination of education and experience is required. Master’s degree preferred.
• Experience in an operational area and/or client services preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

, Disability: IN – 100% score, 2023-2024 * “Most Just Companies”, Just Capital and CNBC, 2024

• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Expected salary

Location

Manchester

Job date

Fri, 24 Jan 2025 03:54:33 GMT

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