Red Sky Personnel
Job title:
Aviation IT Business Analyst
Company
Red Sky Personnel
Job description
Red Sky Personnel is seeking an experienced and proactive Aviation IT Business Analyst to join a leading regional airline’s IT department in Guernsey. This is a key role where you’ll be instrumental in aligning business needs with IT solutions-aviation industry experience is essential.About the Role:As the IT Business Analyst, you will act as the link between airline business units and the IT department. Your mission: to enhance customer experience through effective analysis, documentation, and implementation of IT-driven business improvements. You will take ownership of the full lifecycle of IT solutions-from requirements gathering through to implementation and training.Key Responsibilities:
- Gather and analyse business requirements through direct engagement with stakeholders.
- Draft and refine detailed Business Requirement Specifications including test cases, flowcharts, and mock-ups.
- Collaborate closely with development teams to ensure alignment and timely delivery.
- Conduct comprehensive testing and coordinate User Acceptance Testing (UAT).
- Create and deliver end-user training and documentation.
- Manage project timelines, risks, and deliverables.
- Lead daily stand-ups and regular progress meetings.
- Troubleshoot and resolve IT incidents and service requests.
- Contribute to website CMS updates as needed.
- Identify industry innovations and recommend them to the business.
- Provide monthly reporting on project and support activities
Requirements:Essential:
- Minimum 2-3 years’ experience as a Business Analyst within the aviation industry (e.g., airline, GDS provider, or aviation tech).
- Strong working knowledge of airline reservation systems, GDSs, and passenger service systems (e.g., PPS – IBE, DCS, Analytics & Reporting).
- Proven experience managing IT projects in an Agile/Scrum environment.
- Excellent documentation, communication, and stakeholder engagement skills.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.
- Familiarity with the software development lifecycle and business process design.
- Fluent in English with the ability to travel as needed.
Desirable:
- Website development or CMS experience.
- Background in working within a decentralised corporate structure.
- Strong interpersonal and mentoring skills.
- University degree or extensive, demonstrable experience in the airline industry.
Personal Attributes:You are collaborative, detail-oriented, and customer-focused, with a drive to go above and beyond in supporting your team and delivering real value. You align with core values such as respect, integrity, teamwork, and service excellence-and you’re passionate about making a difference in the aviation space.Salary: £55,000 per annumFull-time, 35 hours/week Monday to Friday? Guernsey (Head Office – La Planque Lane)Red Sky Personnel is seeking an experienced and proactive IT Business Analyst to join a leading regional airline’s IT department. This is a key role where you’ll be instrum
Expected salary
£55000 per year
Location
United Kingdom
Job date
Sat, 31 May 2025 22:12:10 GMT
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