Cox Automotive
Job title:
Bodyshop Manager
Company
Cox Automotive
Job description
Manheim Vehicle Services provides the physical operations required by manufacturers, fleets and dealers for the operation of scalable and intelligent retail, in-life and defleet programmes.Demand for whole-life vehicle services is growing, through our acquisition of C. Walton Ltd., we’ve invested heavily in infrastructure, technologies and expertise to ensure we’re future-fit. Our six dedicated sites boast capacity for over 250,000 vehicles annually while state-of-the-art facilities mean vehicles are processed efficiently, sustainably, and swiftly.MVS currently has 3 scale sites, Bruntingthorpe, Wyton and Coventry. The Bruntingthorpe is our largest at over 600 acres.Scope of Role:The Bodyshop Manager is responsible for the management of the end-to-end lifecycle for customer vehicles, throughout the vehicle refurbishment process, making sure the work is carried out in a timely and efficient manner and to the highest of standards, maximising utilisation and resource and expertise across the site.To actively promote and support reconditioning within the MVS site, liaising with customers to explain the enhancements of reconditing and potential uplift in vehicle valuations.To have proven experience in vehicle refurbishment and the management of client relationships. To be successful you must be a motivated individual who can motivate Team Members to achieve workshop Productivity and efficiency.Objectives for Role:
- Effectively lead the team in ensuring that the department achieves its goals and customer satisfaction at all times.
- Deal promptly with any people issues within the team, liaising with the HR Business Partner for any complex cases.
- Ensure all branded stock at every operation is being processed as per the customer’s agreed SLA.
- Reviewing the daily inspection performance and support the relevant managers on work priority (Aged, flipped, etc)
- Review the daily panel count / AFS performance (Actual against target) and support the work priority.
- Supporting our rental partners to ensure a seamless authorisation / upgrade process, in line with our customers SLA’s.
- To be the main point of contact for the relevant sub-contractor whilst managing the daily production targets through the shops.
- Leading daily ops meetings based on the previous 24 hours performance and generating actions to improve / catch back.
- Ensuring the quality of vehicles are within standard at all times, with the support of the functional manager.
- Presenting weekly ‘contract’ performance reports to the HOD and General Manager and if applicable to the accounts team.
- Find ways to increase capacity in terms of continuous improvement (Cycle times etc).
- Maintain productivity within the workshop, ensuring efficiency in line with customer requirements. This will include effective liaison with other onsite departments to ensure production numbers are achieved.
- Develop and improve systems and processes to increase efficiency and output.
- Ensure all work carried out is in accordance with contract standards and manufacturer guidelines.
- Ensure compliance with Cox Automotive environmental policies and Cox safe ways of working.
- Monitor workmanship on vehicles to the highest standards.
- Ensure all warranty paperwork is completed accurately.
- Act as the conduit between the business and customer, attending client meetings as and when required.
- Manage stock levels with the parts supervisor ensuring delivery and DIME warranty returns information are completed in accordance with warranty procedures.
- Actively work with the People team on driving engagement within the department in addition to attracting and maintaining talent and challenging poor performance and conduct.
- Champion Our Guiding principles. We do the right things always, we lead by example, we bring out the best in everyone.
- Manage the P&L for the account, reporting discrepancies or threats to budget to the General Manager and or Operations Director.
Skills, Knowledge and Experience:
- High level of technical knowledge gained through time served within respective area of expertise.
- Current knowledge of Pathfinder diagnostic software & Topix systems is advantageous.
- Experience of working within a large scale automotive or manufacturing environment.
- You will have a strong focus on achievement and delivery with a creative and pragmatic approach to problem solving.
- In addition, you will have excellent leadership skills, the ability to motivate, engage and develop a diverse team in a complex environment.
- Excellent knowledge of Health and Safety practices and procedures
- Effective communication skills, oral, written, presentation, influencing and negotiations.
- Good organisational skills including the ability to prioritise work to meet deadlines and to work on several projects at the same time.
- Reliable and accountable, with an agile approach to work, that ensures deliverables are met within defined timescales.
- The ability to build robust relationships with customers, working as a partnership deliver on targets.
- Strong reporting skills, ensuring that the business continues to report on delivery targets in line with the contract terms.
STRICTLY NO AGENCIES PLEASEWe work with a carefully selected set of recruitment agencies and we’re not looking to add to our PSL.We do not accept unsolicited agency CV’s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV’s.#INDORCox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
Expected salary
£50000 per year
Location
Lutterworth, Leicestershire
Job date
Thu, 12 Dec 2024 01:09:09 GMT
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