Business Analyst / Product Owner

Job title:

Business Analyst / Product Owner

Company

Empiric

Job description

Senior / Lead Onsite Service SupportLocation: Multiple Locations Across FinlandContract: 6-12 Months (Extendable)Job DescriptionWe are looking for a highly skilled and motivated Senior / Lead Onsite Service Support professional to join our IT operations team in Finland. The ideal candidate will have strong technical capabilities, excellent interpersonal skills, and proven experience in managing onsite IT support services across a variety of environments including End-User Computing (EUC), Server, and Network infrastructure.This role will be key in driving service excellence and supporting digital transformation initiatives, including Zero Touch Transformation Support to help automate and streamline IT operations.Roles and Responsibilities

• Deliver hands & feet support to End-User Computing (EUC), Server, and Network teams as per agreed SLAs.
• Understand and operate ITSM and Asset Management tools; update systems based on issue resolution and asset movement.
• Provide local and remote site support for both production and non-production environments.
• Handle user incidents, service requests, and infrastructure issues in a timely and effective manner.
• Collaborate with project teams and other technical units to ensure progress on assigned tasks and implementation of IT solutions.
• Manage infrastructure and application components in coordination with service owners and operations teams.
• Lead Zero Touch Transformation Support initiatives aimed at reducing manual interventions and enhancing automation across IT support services.
• Manage assigned responsibilities proactively, seeking input and collaboration from team members when needed.
• Participate in development and deployment projects as agreed with your supervisor.
• Balance and manage multiple priorities, including new and recurring demands, in a fast-paced environment.
• Maintain a proactive and structured approach to ensure delivery of consistent, high-quality service.
• Drive excellence in Stakeholder Management, Solution Delivery, Operational Governance, and Team Leadership.

Required Skills and Experience

• Technical knowledge of IT systems including workstation, server, and LAN environments.
• Hands-on experience in providing onsite IT support, especially in Windows OS, Windows Server/Active Directory, and Microsoft 365 (O365).
• Basic knowledge of networking devices (Cisco, HP) and network topology (TCP/IP, DNS, WINS).
• Experience supporting mobile and printer devices.
• Solid understanding of ITIL processes and application support frameworks.
• Strong customer service orientation and communication skills (verbal and written English).
• Experience supporting factory and office IT operations.
• Willingness to travel occasionally (up to 20% of working time).
• Proven ability to lead operational support functions and teams.

Preferred (Good to Have)

• Strong knowledge of Application Support and Infrastructure Streams (EUC/Network/Server).
• Knowledge Management expertise.
• Ability to adapt quickly to change and see it as an opportunity for growth and innovation.
• Passion for continuous improvement and digital transformation, especially in automation-led initiatives.

Apply now to be part of a forward-thinking team and contribute to the transformation of IT operations through modern, efficient, and automated service delivery models.

Expected salary

Location

Suomi

Job date

Thu, 07 Aug 2025 00:47:09 GMT

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