Business Analyst (Service Now)

Aarbechtstitel:

Business Analyst (Service Now)

Firma

TMC Luxembourg

Aarbechtsbeschreiwung

We are looking for a seasoned Business Analyst to join our client’s team, with a focus on driving digital transformation projects. You will be playing a key role in shaping business processes and systems using the ServiceNow platform, acting as the bridge between our academic/administrative units and IT.Key Responsibilities:

• Understand Business Needs: Collect and analyze requirements, lead workshops, and document specifications.
• Design and Deliver Solutions: Develop ServiceNow-based solutions aligned with institutional goals; manage implementation and customization.
• Engage Stakeholders: Act as a bridge between technical teams and departments; ensure clear communication and reporting.
• Optimize Processes: Redesign workflows for efficiency and sustainability within the platform.
• Leverage Data: Create dashboards, monitor KPIs, and support data-informed decision-making.
• Ensure Quality: Oversee testing procedures to validate business requirements.
• Promote Knowledge Sharing: Encourage collaboration and stay current with industry trends and platform updates

Core Competencies & Skills:

• Strong analytical mindset with a passion for problem-solving.
• Excellent communication skills in English and French (written and verbal).
• Ability to think strategically and develop effective business solutions.
• Proficiency with business analysis tools (e.g., Excel, Visio) and methodologies (Agile).
• Familiarity with ServiceNow is a strong asset; basic knowledge of WordPress is a plus.

Erwaart Pai

Location

Capellen

Job Datum

Sun, 27 Apr 2025 07:05:40 GMT

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