Sunrise Communications
Job title:
Business Process Manager – Omnichannel Commercial (f/m/d) 80-100%
Company
Sunrise Communications
Job description
Join us in the top league!We are the largest private telecommunications company in Switzerland and a subsidiary of . With Switzerland’s leading gigabit fiber optic network and one of the world’s best mobile networks, we are headed right to the very top. Our goal is clear: To become the national champion, pioneering the market. Future-oriented ways of working and workplaces make us one of the most attractive employers on the Swiss market.Make the most of your talent: Get to know Sunrise right !Are you passionate about transforming customer experiences across multiple channels? We are looking for a dynamic Business Process Manager – Omnichannel Commercial to lead innovative projects that shape the future of digital interactions in telecommunications. If you thrive in fast-paced environments and excel in optimizing business processes, join us at Sunrise and make a real impact!Tasks:
- Lead the development and execution of the omnichannel business process strategy for commercial journeys
- Build and maintain a global repository of commercial business processes that can be utilized across multiple front-end tools, ensuring a seamless transition between self-service and agent-assisted processes for customers
- Collaborate with the Sunrise Consumer Main Brand and B2B teams, leveraging your extensive knowledge in omnichannel business process management to drive a return on investment (ROI) from omnichannel platforms and technologies
- Work closely with the IT architecture team to develop a future-proof and efficient case management architecture for commercial journeys
- Implement business process optimizations on the PEGA BPM platform across multiple channels, reducing costs and improving Time-To-Market
- Share best practices on PEGA BPM within Liberty Global, aiming to create a competitive edge for Switzerland
- Collaborate with UI/UX teams to design effective, user-friendly omnichannel flows that take advantage of the out-of-the-box (OOB) features of the BPM toolset
Requirements:
- Technical degree (bachelor’s or master’s) with relevant business experience
- Minimum 5 years of experience as a business process analyst, manager, or BPM developer within the telecommunications industry
- Proven track record of leading digital transformation initiatives in business process management within a telecommunications environment
- In-depth knowledge of Business Process Management (BPM) methodologies and practical experience with Next Best Action tools
- A results-oriented attitude with the ability to challenge the status quo and drive change
- Strong interpersonal skills with the ability to effectively communicate and influence at all levels, including senior management
- Fluency in English is required; knowledge of German, French, Italian, or Hindi is an advantage
At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared, and values are respected. We are an equal opportunity employer, with a diverse workforce, which is part of the success of our business. Sunrise has partnered with «Advance Gender Equality in Business», is a recipient of the Swiss LGBTI-Label and is certified with the «Fair-ON-Pay Advanced» for providing equal pay for work of equal value to women and men.In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.Seize this opportunity to join us on our journey to actively help shape our future!Information for agencies: Application dossiers sent or uploaded by placement agencies, or the like are not desired and will therefore not be considered and deleted.#LI-KD1
Expected salary
Location
Zurich
Job date
Sun, 13 Oct 2024 04:23:58 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.