Call Center Agent
Sahl
Sahl is an exciting fin-tech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart.Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to make a difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration and eagerness to learn day in and day out.Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile phones. It is worthy to note that Sahl provides a novel technology that enables customers to top-up their prepaid electricity meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.Requirements:Provide excellent service via phone, e-mails, and chat.Follow up on customer inquiries and complaints that are not resolved on queue ensuring full customer satisfaction.Collect Customer feedback and report it on a daily basis.Coordinate with other team members to take actions on customer problems/issues.Follow our guidelines and processes to ensure the customer’s data confidentiality.Performs the necessary actions on systems and tools in order to fulfill the customer’s request properly.Recommends process improvements to facilitate the Customer experience.Recognize, document, and alert the team leader of trends in customer calls.Excellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multitask, organize, and prioritize workGraduateFlexible with rotational shifts (9AM:5PM & 12PM:8PM) and rotational weekends.Preferably has previous experienceVery good in EnglishPreferred males.
Sahl, Midtjylland
Tue, 11 Mar 2025 07:52:49 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.
Berufsbezeichnung: Senior Business Analyst - Banking (m/w/d) Unternehmen FIS Stellenbeschreibung Position Type : Full timeType…
Job title: Sales Consultant – Luxury Boutique Company Excel Recruitment Job description We’re working with…
Job title: Ajanvaraaja, Taloturva Group Oy, Jyväskylä Company Taloturva Group Oy Job description Perehdytämme ja…
Job title: Business Systems Analyst Company Matchtech Group Job description Business System AnalystKey skills required…
Job title: Process & Safety Engineer Company Nouryon Job description to drive safety excellence. In…
Berufsbezeichnung: KEY ACCOUNT MANAGER für TV Medien m/w/d (4 Tage Woche) Unternehmen Job World Stellenbeschreibung…
This website uses cookies.