Call Centre Advisor

Job title:

Call Centre Advisor

Company

Morson Talent

Job description

– Engaging with our clients customers via phone and email to efficiently resolve queries, while seamlessly collaborating with other suppliers when required to deliver timely solutions. – Taking full ownership of every issue you encounter, providing a smooth, end-to-end customer experience. With comprehensive training across all aspects of customer service, you’ll resolve problems directly, removing the frustration of customers being passed between departments. – Driving proactive solutions every day by anticipating needs and adapting to the fast-paced changes of our growing business. – Collaborating as a true team player. – Thinking on your feet in a dynamic, high-energy environment to deliver effective outcomes quickly and confidently. – Empowered to make decisions, you’ll take initiative to resolve challenges independently, ensuring customer satisfaction is always the top priority. – Identifying opportunities for improvement by spotting barriers to exceptional customer service and actively contributing to refining processes for better outcomes. – Owning customer queries from start to finish, ensuring every issue is resolved fully without unnecessary hand-offs or delays.

Expected salary

Location

Derby

Job date

Wed, 18 Dec 2024 23:53:31 GMT

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