Call Centre Agent

Job title:

Call Centre Agent

Company

Pertemps

Job description

Job DescriptionPosition: Call Centre Agent
Location: Kilmarnock
Salary: £23,500Pertemps are currently working with a Financial Services company who are looking to expand their team. Working withing the Vulnerable Customer’s department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support. This is a very well suited role to those with a caring and empathetic nature. This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career.

• Hybrid working 3 days in the Kilmarnock office and 2 days working at home (after 3 months)

• 37.5 hours per week (Monday-Friday 8am-4pm or 9am-5pm)

• 28 days holidays (increasing to 31 days after 5 years)

• Pension (5% employee and minimum 4% employer contributions)

• Life Assurance (3 x annual salary)

• Free medical, dental and optical healthcare cash plan

As a Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need. You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role. Once trained, you will work within a Voice team and become a valued member of our wider Collections team. This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site.Additional Benefits:

• Staff discounts at a huge number of shops and online retailers

• Health and Wellbeing programme

• Employee Assistance Scheme

• Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

Expected salary

£23500 per year

Location

Kilmarnock, East Ayrshire

Job date

Wed, 15 Jan 2025 05:46:22 GMT

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