Client Services Manager PC

Aarbechtstitel:

Client Services Manager PC

Firma

BNP Paribas

Aarbechtsbeschreiwung

BNP Paribas SA a subsidiary of the BNP Paribas group, is one of Europe’s leading providers of custody services for securities.The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.To support its current growth, BNP Paribas SA is looking for a:Private Capital – Client Service Manager (M/F)CDIYour mission:In your role, you will :

• Be the interface between clients and BNP Paribas Luxembourg Private Capital Operations related activities and services to follow-up the daily service delivery.
• Ensure service delivery quality to client.
• Anticipate clients’ needs.

Advantages of the position:Evolve in a dynamic department managing Private Capital products and services topics.Working environment:You will be a part of a strong Group certified Top Employer for the 5th time.Your responsibilities:

• Manage a portfolio of client accounts
• Operate as the main point of contact for clients and act as main point of escalation related to operations.
• Develop and maintain relationships with clients often through regular communication
• Identify opportunities to enhance the client’s experience
• Promptly and effectively address client issues by coordinating with internal teams
• Ensure close cooperation on transversal issues with different bank departments
• Maintain quality log and client action log
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Continuously monitor client satisfaction levels by gathering feedback and completing assessments or client pulse
• Conduct regular service reviews to assess the organisation performance
• Coordination and contribute to due diligence

Education:Bachelor Degree or relevant professional experience
Experience of working in a customer-facing role
Knowledge of the Private Capital products and servicesTechnical Skills :Analytical skills: Ability to capture any requirement and address it to the relevant stakeholder.
Organisation skills: able to manage her/his day-to-day and prioritiesAccuracy:precision and attention to details
to respect tight deadlines
to follow to-do listsClient focus:Ensure to satisfy client’s needs within deadlinesEscalation:to ask for assistance when neededto refer issues to the appropriate person(s)Ability to learn by adjusting practices following newly acquired knowledgeLanguage Skills:Fluent in English and French; German/other languages will be considered as an assetTo be able to express her/his messages, both oral and written, in a clear wayDuring the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23 2016 concerning the criminal record.

Erwaart Pai

Location

Luxembourg

Job Datum

Fri, 20 Dec 2024 08:11:25 GMT

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