Client Services Specialist

Job title:

Client Services Specialist

Company

Morgan McKinley

Job description

A global company based in Limerick is seeking a Client Services Specialist to join their finance team on an initial 12-month contract, with the potential for extension. This role focuses on delivering exceptional service, handling investor queries, and supporting team performance. This role is a great opportunity to work in a fast-paced multinational environment with excellent flexibility.Key Responsibilities:

• Respond to investor queries via phone and email, ensuring SLAs are met.
• Support Team Leaders with call monitoring and mailbox management.
• Mentor and coach new team members, acting as a point of reference.
• Review and improve processes to enhance service quality.
• Verify phone trade data and ensure accurate documentation.
• Prepare and distribute team statistics and reports.

What You’ll Need:

• Experience in phone-based customer service within a contact center.
• Excellent Excel and Word skills with attention to detail.
• Proven ability to multitask, meet deadlines, and work independently.
• Strong communication, analytical, and interpersonal skills.

This is a fantastic opportunity for someone with a background in contact center operations to take on a senior, impactful role.Apply now to join a team that values excellence and collaboration!Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR WHICH TOGETHER WITH OUR GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

Expected salary

Location

Limerick

Job date

Sun, 12 Jan 2025 05:27:05 GMT

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