Mapon
Job title:
Client Support Specialist (Kundtjänstspecialist)
Company
Mapon
Job description
Mapon is one of Northern Europe’s leading B2B fleet management and asset-tracking solution providers. With over 30,000 clients and a broad network of partners across Norway, Germany, Belgium, Croatia, Poland, Lithuania, and Ukraine, the company employs more than 200 professionals across Latvia, Lithuania, Estonia, Finland, Denmark, Sweden and Spain.Mapon, a fast-growing telematics and fleet management company, is looking for a proactive Client Support Specialist to join our team in Lund. If you’re fluent in Swedish and English, passionate about providing excellent customer service, and thrive in a dynamic environment, we’d love to hear from you!Your roleAs a Client Support Specialist, you’ll be the key link between our clients and our technology. Your mission is to provide high-quality support across multiple channels, manage client-related logistics, and ensure smooth communication and satisfaction.✅ Responsibilities
- Provide first-line customer support in Swedish and English by phone, email and live chat
- Solve problem requests and escalate when needed
- Train and consult clients on system use
- Manage customer data in internal systems
- Coordinate local device orders and warehouse processes
- Assist with device installation planning and support technicians remotely
- Monitor and improve Mapon systems based on customer feedback
- Stay updated on product changes and services
- Contribute to the development and implementation of customer service guidelines
- Support colleagues during absences and perform additional tasks when required
Ideal candidate
- Fluent in Swedish and English (spoken and written)
- Experience in customer support or call center roles (preferably in IT, logistics, or SaaS)
- Excellent communication and problem-solving skills
- High computer literacy
- Bachelor’s degree or higher
Why join us?
- Be part of a growing international tech company
- Additional paid holidays, including your Birthday
- An annual learning budget for enhancing your skills and knowledge from seminars to book purchases
- A dedicated budget for team-building events
- Work in a supportive, team-oriented culture
- Develop your career through hands-on experience and training
- Help shape customer service processes in Sweden
Ready to take the next step?
Apply now and let’s grow together!Mapon Sweden AB 559249-0170
Expected salary
Location
Sverige
Job date
Thu, 01 May 2025 22:12:19 GMT
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