Clinical Support Specialist VELYS – Johnson & Johnson, Zuchwil Switzerland

Job title:

Clinical Support Specialist VELYS – Johnson & Johnson, Zuchwil Switzerland

Company

Johnson & Johnson

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .About OrthopaedicsFueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtechClinical Support Specialist – VELYS Robotic Assisted Solution – Johnson & Johnson, Zuchwill, SwitzerlandAre you passionate about advancing healthcare technology and improving patient outcomes? Do you have 3-5 years of clinical experience with medical devices, along with a background in orthopedic surgery? If so, we invite you to explore an exciting opportunity with us!As a Clinical Support Specialist for the VELYS Robotic-Assisted Solution (VRAS), you will play a pivotal role in our commercialization journey. You’ll be the clinical and technical expert, facilitating commercial and professional education while ensuring seamless installation and onboarding for our cutting-edge VELYS system. Collaborating closely with our existing Joint Reconstruction Sales Force, you’ll help usher in a new era of digital surgery, making a tangible difference in the lives of patients and healthcare providers alike.Based in Zuchwill, Switzerland, this field-based position offers you the chance to join a highly experienced and supportive team that prioritizes your professional growth. You’ll receive world-class training and encouragement as you navigate this dynamic industry.Primary duties and responsibilities

• Act as Product Expert for presentations with national accountability to multiple stakeholders across our hospital landscape in conjunction with the joints and Capital Sales Representative.
• Supports all Joints Salesforce and customer installation and technical service requirements in assigned regions.
• Manages logistical planning and implementation for procuring, moving, relocating, or repositioning equipment.
• Sharing of best practice across region to ensure we constantly improve our integration of the robot.
• Knowledge of publication, industry, or tech knowledge- be the expert in their field.
• Maintain knowledge of competitor products, be up to date with other offerings.
• Involved in roll out of new products/ updates
• Manages customer relationships as RAS expert before, during and after installation. Clinical support for surgeon customer during initial robotics procedures.
• Provides first line of service to internal and external customers for complex technical troubleshooting and resolution.
• Delivers institutional facility training content to sterile processing, engineering, and others as required.
• Assists sales organization with the efficient and effective utilization of equipment.
• Quickly identify and solve problems on-the-go
• Self-starter, ability to work without daily direction to increase results
• Great Teammate – work closely with VELYS Digital Surgery partners and FSE (Field Service Engineer) and Joints Salesforce to show unified approach in improving the customer experience

Qualifications

• Higher education degree or equivalent experience (required)
• Higher specialization in Medical Devices Sales (required)
• Min 3-5 years of clinical experience with Medical Devices (required)
• Experience with joint reconstruction in knee and hip (required)
• Readiness to be present in the OR during orthopedic surgeries (required)
• Fluency in English, German and French (required)
• Frequent travel in Switzerland, ability to travel on short notice
• Exposure to medical or surgical software/digital and/or capital equipment
• Readiness to complete all necessary hospital- and government-imposed requirements and to follow all existing hospital and OR presence guidelines (required)
• Strong organizational and planning skills

If you are ready to take your career to the next level and make a meaningful impact in the world of orthopedic surgery, we want to hear from you! Your journey with Velys and Johnson & Johnson starts here.

Expected salary

Location

Zuchwil, Soleure

Job date

Fri, 07 Mar 2025 01:32:11 GMT

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