Collections Manager

Job title:

Collections Manager

Company

Resurs Bank

Job description

Do you have a passion for leadership, process optimization within collections and driving performance? We are looking for a Collections Manager to take charge of our internal collections function across the Nordic markets. In this role, you will drive operational excellence, support customers facing financial difficulties, and ensure regulatory compliance – all while leading a dedicated team towards success.As Collections Manager, you will be responsible for the early-stage collections and restructuring processes, ensuring that we maintain a professional and solution-oriented approach to debt recovery. You will oversee a team of specialists and agents, coaching them to improve efficiency and customer interactions. A key part of your role will be to develop and implement strategies that optimize workflows, enhance customer support, and align with financial targets. Additionally, you will manage collaborations with external debt collection agencies, ensuring seamless integration with our internal processes.Beyond the operational aspects, this role has a stetegic focus. You will continuously analyze performance data, identify areas for improvement, and refine our collections strategies to meet business objectives. You will also work closely with departments such as Legal, Finance, and Customer Service to ensure a holistic approach to debt management. Given the regulatory complexities in the Nordic markets, staying up to date with legal requirements and implementing necessary adjustments will be a crucial part of your responsibilities.What we are looking for

• Experience in collections, credit underwriting, or a related field, preferably with at least 2–3 years in a leadership role.
• Proven leadership skills with the ability to develop, motivate, and engage teams, communicate effectively, negotiate, and manage conflicts constructively.
• Experience with collections and CRM systems, as well as Microsoft Excel and analytical tools.
• Fluent in English and at least one Nordic language (spoken and written)

Resurs in briefAt Resurs, we make everyday finances easier through innovative and customer-focused solutions. With customers across the Nordics and a team of around 700 colleagues, we are committed to delivering long-term value for individuals, businesses, and society. Being named a career company for the past six years, we have a strong focus on emphasizing both personal and professional growth. With an inclusive and diverse culture, we create a workplace where employees are valued, supported, and encouraged to reach their full potential.Join an international teamAlthough we are based in the Nordics, our team is enriched by the breadth of perspectives brought by colleagues from countries such as South Africa, Australia, Iran, Germany, New Zealand, the US, and India. We foster a welcoming and supportive culture, where collaboration drives us to achieve the best outcomes for our users.Apply today!Don’t wait to send in your application. Selection and interviews take place on an ongoing basis, and the position may be filled before the last application date.We look forward to hearing from you!Important informationOn final candidates, we carry out a detailed background check via an external company.*In this recruitment process, the supplier is solely responsible for the personal data they collect and process. Resurs is solely responsible for the personal data processed by us in the recruitment process.#LI-LN1Resurs has more than 40 years of experience in retail finance and is one of the leading niche banks in the Nordics. We help companies and private individuals with lending, savings and payments. Today, we have a customer base of slightly more than 6 million customers and around 650 employees in the Nordic region.Follow us on Instagram:

Expected salary

Location

Ödåkra, Skåne

Job date

Sun, 06 Apr 2025 05:24:55 GMT

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