Contact Centre Call Handler – Out of Hours

Job title:

Contact Centre Call Handler – Out of Hours

Company

HealthHarmonie

Job description

ABOUT USHealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.ABOUT THE ROLEDue to the ongoing expansion of the business, we are looking for a bright, highly motivated candidates to join our diverse team of professionals where focus is to provide patient-centered administration, which includes:

• Making high volume inbound and outbound calls for medical appointments bookings and confirming of bookings
• Advising patients and answering general patient queries
• A High attention to detail is required to enable the accurate booking of patients into specialist clinics
• Reporting and communicating with clinicians and senior managers for patient safety

The work hours are:

• Monday – Thursday 4pm – 8pm & Saturday 9am – 5pm

ABOUT YOUPatient safety and satisfaction are at the core of everything we do. Our ideal candidate should embrace our core values by being compassionate, motivated, attentive, and display a high degree of integrity and a sense of excellence.Required Knowledge, Qualifications, Skills, and Proficiency

• High attention to detail
• Excellent organisational skills
• Familiarity with Microsoft software packages
• Ability to learn and build in new skills
• Outstanding customer service skills
• Experience working to targets and in a high paced contact centre role
• An understanding of a Healthcare setting would be an advantage, but full training will be given

As the main point of contact and voice of the business, you will play a very crucial role in shaping our patients’ experience, ensuring that their expectations are exceeded and treated with the upmost of respect, dignity, and empathy. The role can be very challenging but rewarding and requires diplomacy and the ability to stay focused and flexible in a high-pressure, call centre environment.WHAT WE OFFER

• Permanent contract
• 24 hours per week
• Location: Edgbaston, Birmingham (B15 3DP)
• Competitive Salary
• Bonus Incentive scheme
• Ongoing Support and Training
• Excellent Career Progression – with many members of our management team having been promoted from within the company
• Pension Scheme
• NHS Employee Discounts
• Annual Salary Review

Expected salary

£11.79 per hour

Location

Birmingham

Job date

Fri, 17 Jan 2025 23:44:37 GMT

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