CRM Business Analyst (R-17569)

Job title:

CRM Business Analyst (R-17569)

Company

Dun & Bradstreet

Job description

Solna – SwedenSales Support /Employee: Full Time /HybridWhy We Work at Dun & BradstreetDun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at .About usLife here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!About the roleAs we continue to grow and transform, our Sales Operations team is now looking to bring onboard a CRM Business Analyst. This role will primarily work with Salesforce across the Northern European region to drive CRM development, alignment and best practice. This position will be responsible for analyzing, challenging and supporting the business requirements, as well as overseeing implementations from a commercial and system perspective. In this role you will do analysis of the CRM usage, and continuously work on ways to improve to drive simplicity and system hygiene. The postholder will support various functions that has a CRM dependency with the business requirements but then also for sales specifically act as a process manager around the development. This position will work across the Northern European region, however will coordinate closely with other regions to make sure we are aligned in policy and best practice across D&B.Key responsibilities

• Be responsible for the planning and prioritization of business requirements being developed in Northern Europe
• Develop and maintain a best practice strategy in how to work within the CRM
• Hold together regional structure in the CRMs to make sure we follow business policies and framework
• Identify technical gaps as well as process gaps in order to proactively find improved solutions
• Collaborate closely with other Sales Operations colleagues and different functions
• Act as the regional lead for CRM maintenance and structure

About you

• Bachelor’s degree in Business, Economics, Data Analytics, Information Systems or a related field
• Experience of working as a business analyst having processes awareness and ability to connect the dots
• Good understanding of CRM systems and the internal policies and processes in order to find synergies and the best solution supporting business to grow
• Proactive, detail-minded, analytical, stable and independent
• Proficiency in Microsoft Office Suite skills and preferably also JIRA
• Be a problem solver, curious and be inspired to take action. This role requires an ownership mindset and someone who will seek ways to collaborate and connect with people and teams in support of driving success
• Professional fluency in English is essential for this role, a Nordic language is helpful but not a must!

Why Join Us?Does this role sound like a great opportunity but you’re not sure about making a move? We are really proud of our company and culture and think we have some great things to offer. Some of our benefits in Sweden include:· Two paid volunteer days to contribute to causes in your community· A paid day every year to use for your health and wellness· Instead of half days before public holidays, you will have 4 additional full days a year for you to use to celebrate what is meaningful to you· Annual wellness/sport benefit· Collective agreement, pension, insurance and parental pay allowance· Access to free services providing support and counselling· Flexible working arrangements and hybrid work arrangement for most rolesNew Office LocationOur office is currently located in Solna, however we are very excited to be moving to a beautiful new location in central Stockholm at the end of 2025. Our future address will be Fleminggatan 14 in Kungsholmen, just a short walk from Stockholm Central Station.Whilst some roles do have certain requirements which are essential, we try to focus on hiring based on potential rather than CV as much as possible. If you are unsure you fully meet the requirements, we would still love to hear from you!All Dun & Bradstreet job postings can be found at and . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever. Your use of this page is subject to Lever’s and , which governs the processing of visitor data on this platform.#LI-DNI

Expected salary

Location

Solna, Stockholm

Job date

Wed, 19 Mar 2025 01:36:38 GMT

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