Customer Business Solutions (m/f/d)

Job title:

Customer Business Solutions (m/f/d)

Company

CMA CGM

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?For our location in Zurich, we are looking for a Customer Business Solutions (m/f/d) to start as soon as possible.YOUR FUTHER ROLL:A. Contribute to the marketing ofthe global information management offering

• Raise sales force awareness and improve their understanding of Business Solutions and the use of its various modules (LINK, LINK APP, LINK CONNECT/EDI, REPORTING)
• Present our global Business Solutions to clients
• Customize specific demonstrations based on needs
• Train clients on our Business Solutions tools (LINK, LINK APP, LINK CONNECT, REPORTING)

B. Design and propose an offering

• Analyze client needs in terms of Business Solutions and draft related requirements
• Support business-related tenders Solutions
• Ensure the development of the client’s Business Solutions and their successful deployment

C. Implement an offering

• Write the operational process for the Business offering and ensure approval from the CBS network
• Write the specification of requirements and/or functional requirements for the evolution of the Business Solutions systems
• Write specific EDI requirements
• Train clients on our Business Solutions tools (LINK, LINK APP, LINK CONNECT, REPORTING)
• Provide Level 1 support for Business Solutions applications for internal users
• Define and provide key indicators (KPIs, KOIs, KFIs)
• Manage the overall implementation project or focused on expertise (LINK CONNECT, Reporting)

D. Build internal controls

• Provide tools to the data quality teams for internal control
• Train the data quality teams on tools and/or internal reporting to address any data quality anomalies
• Coordinate with MIS on technical issues arising from the following aspects: Data Quality

E. System gap analysis

• Detect potential malfunctions and/or input deficiencies in our business solutions systems and coordinate corrective actions with the quality department (root causes)
• Respond to any information related to process deviations

F. Advance improvements

• Provide input for client contractual activity reviews
• Participate in improvement plans and the implementation and monitoring of client productivity
• Conduct regular reviews with the client on the deployment of Business Solutions

G. Community networking

• Exchange best practices with other CBSs
• Present new ideas and participate in workshops regarding the development of our internal tools
• Act as a pilot for all substantial functionalities performed by MIS

H. Alert/inform management

• Report malfunctions to Management
• Inform Management of any significant deterioration in quality

I. Support activities

• Provide Level 1 support to the client on Business Solutions tools

Specific activities

• Create and maintain documentation on the client profile within the CBS scope

THATS WHAT WE WANT:

• Experience in logistics and freight
• Background in IT
• English is mandatory, German and France a+

As a global organization, and partof the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Expected salary

Location

Carouge, Genève

Job date

Wed, 16 Apr 2025 22:06:59 GMT

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