Customer & Commercial Strategy Senior Manager (Customer Strategy & Design)

Job title:

Customer & Commercial Strategy Senior Manager (Customer Strategy & Design)

Company

Deloitte

Job description

Company DescriptionAbout Deloitte DigitalIn this age of disruption, organisations need to navigate the future with confidence. Deloitte Digital helps leading organisations shape their future and drive customer-driven growth by connecting strategic thinking, deep human insights, innovation & design, and digital technologies, data, and AI.Job DescriptionRole OverviewWe are seeking an experienced Customer & Commercial Strategy Senior Manager for a permanent role at our Helsinki office. You will work in the following areas:

• Growth Strategy: Define future markets and revenue streams.
• Customer Strategy: Identify target customer segments, product mix, and channels.
• Commercial Excellence: Ensure profitable market entry and new business value.
• Digital Strategy & Products: Explore technological opportunities and develop future digital products.

Key Responsibilities

• Conduct market research, customer segmentation, and competitive analysis.
• Define strategies to enhance customer engagement, loyalty, and satisfaction.
• Align customer strategy with business objectives.
• Plan and execute strategies, establish, measure, and follow up on KPI frameworks.

Roles and Responsibilities

• Offering Development: Lead the development of customer & commercial strategy offerings, methodologies, and points of view.
• Business Development: Build client relationships, lead sales teams, and respond to bids and proposals.
• Project Delivery: Manage and deliver impactful client projects.
• People Development: Coach and support junior colleagues.

What We Offer

• An ambitious team of management consultants, strategists, designers, and technical experts.
• A flat hierarchy with delegated responsibility and growth opportunities.
• Access to a global network of 460,000+ professionals in 150 countries.
• Opportunities to work on impactful projects with leading organisations.
• Tailored coaching for career development and growth.

QualificationsRequirements

• 7+ years of relevant experience (e.g., top-tier management consulting, corporate strategy).
• Proficiency in strategy work and operating model development with executive-level decision-makers.
• Preferred experience in industrial sectors (energy, resources, manufacturing).
• Experience in offering and go-to-market development and sales.
• Understanding of design thinking and human-centric approaches in business development.
• Strong networking skills and personal impact.
• Results-oriented, proactive, entrepreneurial, and collaborative mindset.
• Analytical and creative problem-solving skills.
• Master’s degree in a relevant field (Business Administration, Economics, STEM) with excellent academic performance.
• Excellent written and spoken communication skills in Finnish and English; Swedish, Norwegian and/or Danish proficiency is a plus.

Additional InformationGot what it takes?Then wait no more and submit your application to us and we will be in touch. For further information, you can contact Customer Portfolio Lead Petrus Lindqvist (+358 50 567 0479) or ) on 2nd May 2025 at 16:00-17:00. Questions related to the recruitment process should be sent to the recruitment team: .What impact will you make?Look into our daily life and get to know our expertise on , and , as well as on our .We are looking forward to your application!Choose your impactDo you want to build your career in the world’s leading professional services organization? You will get to work together with over 450 000 colleagues globally and nearly 900 colleagues in Finland within Audit & Assurance, Tax & Legal and Consulting services. We all share a passion to help our customers to succeed in their current and future commercial endeavors.Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. We do not just aspire to make solutions. We wish to create an impact that makes a positive and crucial difference for the people around us, our clients and our society. Deloitte is where you’ll find unlimited opportunities to succeed and realize your full potential.

Expected salary

Location

Helsinki

Job date

Sat, 19 Apr 2025 00:39:13 GMT

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