Customer Experience Account Manager

Job title:

Customer Experience Account Manager

Company

Danfoss

Job description

Job DescriptionDanfoss Climate Solution Segment are looking for a Customer Experience Account Manager to join our Turbocor® team in Nordborg.In this role you will be the primary point of contact for a designated portfolio of customers, ensuring their needs and expectations are met.As the customer’s advocate within the organization, you will manage customer interactions and collaborate with Technical Support, Logistics, Manufacturing, Key Account Managers, and Product Managers to deliver a seamless customer experience.You will have the opportunity to gain a large network both within our organization and with our customers.This is an on-site position, as we highly value in-office collaboration.Job ResponsibilitiesAs our new Customer Experience Account Manager, your primary responsibility is to ensure a seamless and professional customer experience by handling inquiries, resolving issues, and actively supporting our customers, all while staying ahead of their expectations. You will manage order inquiries, shipments, order changes, returns, and repairs using tools like Salesforce cases, calls, and emails.Your key tasks include but are not limited to the following:

• Build and maintain strong customer relationships, ensuring a positive customer experience through proactive engagement and tailored solutions.
• Manage sales orders, product returns, and exchanges while monitoring order status to align with customer forecasts and business objectives.
• Serve as a liaison between the business and customers for planning, quality control, and material management to ensure timely order fulfillment.
• Analyze and resolve order discrepancies, tactfully addressing misalignments through regular customer interactions.
• Stay updated on promotional initiatives and business priorities to drive customer satisfaction and support profitable growth.

Background & SkillsTo succeed in this role, you should have a background in customer service and account management, ideally within a manufacturing environment. You hold a degree in business administration or equivalent educational background.

• You must be comfortable managing multiple priorities and engaging with various stakeholders to ensure a seamless customer experience.
• You should have at least a few years of experience in a customer-focused service role and account management within a manufacturing environment.
• Experience with SAP Sales & Distribution (SD) and Salesforce CRM for case and customer management is required.
• Strong analytical, problem-solving, and critical thinking skills, with the ability to thrive in a fast-paced environment.
• Fluent in both English and Danish.

As a person, you possess a natural professional and friendly attitude, with a customer-focused approach. You should be an excellent communicator with a structured and solution-oriented mindset. A high level of ownership, attention to detail, and the ability to build long-lasting relationships with customers and internal teams will be key to your success in this role.For more information about the position, please contact Manager, Customer Experience, David Herrington, +1 9042549333. For information about the recruitment process, please contact Talent Acquisition Partner, Karin K P Jensen, +45 7488 3058. #LI-KJ1 #LI-OnsitePlease apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted.Employee BenefitsWe are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.Danfoss – Engineering TomorrowAt Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Expected salary

Location

Nordborg, Syddanmark

Job date

Tue, 25 Feb 2025 23:01:03 GMT

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