Customer Experience Consultant

Job title:

Customer Experience Consultant

Company

Maersk

Job description

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things.We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication and the idea that we can achieve more when we all pull together.As a Customer Experience Consultant in our Oslo office you will be the primary point of contact for your portfolio customers and act as an advocate for these customers within Maersk.We offer
We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous professional and personal development across a world class organization. This is an exciting opportunity for professional development in the field of transportation.As a Customer Experience Consultant you will be given competitive salary and an annual performance bonus. You will also get a wide range of company benefits such as a variety of services and products from the area of sport, culture, education, traveling and health, life occasion, office vegetable and fruit, allowances, among others.The environment is friendly and dynamic, with focus on high performance, results, and respect for our employees; you’re valued as part of our team.
You will work with colleagues in a large variety of positions and roles enabling you to build a great network within the Maersk Group.Key responsibilities
The role of the Customer Experience Consultant is to own and manage the customer experience of customers assigned in the portfolio, both ocean transport and supply chain management.In addition, you will be:

• Actively building strong relationships with assigned customers and gain an understanding of their business, service needs, drivers and desires through every day interactions by phone/mail contact and customer visits.
• Owning overall process for shipments including, but not limited to, coordination of deliveries/loadings with special focus on rail/truck transport arrangement together with the internal intermodal team.
• Remain current on changes in local & foreign rules, internal & external procedures and product developments,

. Build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role.

• Take ownership of reaching common team goals and KPI targets, and actively support team priorities.
• Continue upgrading own soft- and technical skills to deliver world class customer service.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.

What we are looking for

• You have at least basic knowledge of the shipping/transportation business, or you are able and willing to learn quickly
• You are fluent in Norwegian language (both written and spoken), advanced professional knowledge is required
• You can communicate in English on professional working level
• You have a customer-oriented approach
• You’re a real team player
• You’re a problem solver
• The decisions you make are data driven
• You always provide your partners and colleagues with the information they need in order to succeed
• You communicate clearly and adequately to the situation
• You are familiar with Microsoft Office

#LI-MK1 #LI-HybridMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Expected salary

Location

Oslo

Job date

Wed, 18 Dec 2024 05:27:57 GMT

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