Customer Experience (CX) Coordinator

Tytuł pracy:

Customer Experience (CX) Coordinator

Firma

Scandlines

Opis stanowiska

img src=”/DynamicContent/Images/Picto/picto_erreur.gif” alt=”Error”/>” id=”ctl00_ctl00_ctl07_defaultValidationSummary” class=”ts-notification ts-notification–global ts-notification–info ts-notification–add-cross erreur clearfix” data-valsummary=”true” style=”color:Red;display:none;”>Customer Experience (CX) CoordinatorVacancy detailsGeneral informationReference 2024-1374CategoryStandardPosition descriptionCategoryGROUP MARKETING – Campaign Execution & Customer ExperienceJob title / HeadlineCustomer Experience (CX) CoordinatorIntroductionCan you take part in executing and developing Scandlines’ Customer Experience Strategy? Then you might be our new colleague! Find more information below.Job descriptionWe are seeking a highly organized and customer-focused colleague to join our Campaigns & Customer Experience team as our new Customer Experience Coordinator.In this role, you will be responsible for ensuring exceptional customer experiences by analyzing and understanding customer interactions, resolving inquiries, and coordinating service improvement initiatives. You will collaborate with various departments across the company to streamline processes, gather customer feedback, and develop strategies to enhance customer satisfaction.Strong communication skills, attention to detail, and a passion for delivering high-quality service are essential for success in this position.As a part of the position is being close to our colleagues, we expect a willingness to travel between our locations and onboard our ferries.Area of responsiblities

• Assist in developing Scandlines customer experience strategy
• Implement and coordinate/execute CX initiatives
• Carry out training sessions with Danish employees in collaboration with an internal trainer
• Curious about customers inquiries and complaints to help resolve promptly and professionally.
• Analyze customer feedback and recommend improvements.
• Coordinate with internal teams and the teams in the harbors, on board and in BorderShop to ensure seamless service delivery.
• Monitor and report on customer satisfaction metrics.

CompetenciesYou probably have an academic degree and +3 years’ experience working hands-on with customer experience strategy, implementation and coordinating/executing CX initiatives.Personal skillsFurther, we are looking for someone with:

• Strong communication and problem-solving skills
• Skilled in stakeholder management
• Experience in sales, customer service or related field
• Project management skills
• Ability to work in a fast-paced environment
• Good communication skills in Danish and English. Proficiency in German is an advantage.
• An outgoing, positive and good feeling of talking to people at all levels

Deadline23/10/2024Additional informationAdditional informationWe offer a challenging and exiting job in a dynamic organization. You will be a part of a team that consists of enthusiastic and highly skilled colleagues, with an informal work environment. You will be located in our office in Copenhagen or Rødby, but we expect that you will be present a few days a week on our ferries.We offer a competitive salary based on your qualifications and additionally; pension scheme, health care insurance, canteen, special days off and various discount agreements.To learn more about the position, please contact Head of Campaign Execution and Customer Experience, Maria Danebod at +45 60 39 05 41.If this sounds interesting to you then send us your application as soon as possible, no later than 02 October 2024. Please note that applications will be considered on an ongoing basis.We look forward to hearing from you.Position locationJob locationDenmark, Copenhagen

Oczekiwane wynagrodzenie

Lokalizacja

København

Data pracy

Wed, 09 Oct 2024 07:14:08 GMT

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