IKEA
Job title:
Customer Experience Leader – Temporary
Company
IKEA
Job description
Customer Experience Leader – Temporary“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”LocationKuopioEmployment typeFull Time PermanentDepartmentMarketing & CommunicationDeadline2025-02-14You already applied for this job.Candidate profile (title) Who you areCandidate profile (text) – Default language This role is a temporary position for approximately 12 months.Are you curious about shopping centers (or, as we call them, “meeting places”) and want to be part of transforming them for the better? Matkus Shopping Center is THE PLACE to be in Eastern Finland and we want to continue our growth with YOU!You have a deep understanding of marketing, communication, and leading strategic brand work. You have the ability to translate global communication and marketing strategies into local digital and physical actions, as well as concepts tailored to the unique needs of the local market. But that’s not all. You understand our visitors-their needs, behaviors, and dreams.Using this knowledge, you will create campaigns that draw many people to Matkus Shopping Center, repeatedly, to shop, meet, and have fun! You understand the customer journey inside and out and can weave new experiences using data and insights. You enjoy managing multiple touchpoints, working with stakeholders, and making things happen. You know how to capture visitors’ interests and activate their senses on various levels. In this way, we’ll not only develop a shopping center, also a meeting place for everyone.Does this sound like you? Additionally, you are:
- An experienced marketer with proven ability to work both as part of a team and independently in a people-centered organization.
- Used to leading yourself and external communication and marketing agencies.
- Motivated by driving business, with a background in working in a customer-focused, efficient, and multichannel environment.
- Comfortable with problem-solving, conflict management, and handling a dynamic environment.
- Proficient in communicating in English, both written and verbal.
Key responsibilities (title) A day in your life with usKey responsibilities (text) As the Customer Experience Leader in Matkus Shopping Center, your mission is to create positive experiences for our visitors. Together with colleagues in marketing team, you will drive the acceleration of customer experience development at our meeting place.You will be responsible for the presentation materials and building a business plan for Matkus Shopping Center and coordinate the development of processes and routines for communication and marketing.Investigating and analyzing customer satisfaction will be a key part of your role. You will highlight problem areas and discover opportunities for improvement. We collect customer feedback from both offline sources and online platforms, and you will regularly conduct market research to stay updated.Additionally, you will:
- Plan, develop, and promote marketing events/campaigns across all media channels.
- Collaborate with local marketing and communication agencies.
- Develop and enhance the customer journey and experience in partnership with IKEA Retail.
- Improve IKEA’s presence both online and offline at the meeting place.
- Foster customer experience expertise within the meeting place team, tenants, and subcontractors.
- Engage tenants and visitors to promote sustainability.
Team vision ( title) Together as a teamTeam vision (text) Ingka Centres creates meeting places around the world where people can gather, experience, and interact time and time again. Together with IKEA and other partners, we create a comprehensive offering for our customers and visitors-a place where many people can shop, eat, socialize, and share experiences.Read more about us here: www.ingkacentres.comAs a Customer Experience Leader, you will be part of a team of five people, working together to create positive experiences and opportunities for the team, our partners, customers, and visitors at Matkus Shopping Center!In this position, you will be based in Matkus Shopping Center, Kuopio. Your immediate manager will be Minna Karppinen, Meeting Place Manager.Let’s connect Questions and support? Let’s connect!Let´s connect If you have questions about the position, feel free to contact recruiting manager Minna Karppinen, minna.karppinen@ingka.com. For questions about the recruitment process, please contact Henrik Dreyer at Henrik.dreyer@ingka.comThe last application date is 2025-02-14. Applications are only accepted via our job portal.We warmly welcome your application!Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.What we all have in common
- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!
Expected salary
Location
Kuopio, Pohjois-Savo
Job date
Sat, 01 Feb 2025 07:52:50 GMT
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