Customer Experience Manager

Job title:

Customer Experience Manager

Company

Schneider Electric

Job description

Job Description:Join our team as a Customer Experience Managerand play a pivotal role in shaping our competitive logistic offer to drive sales, market share, and customer satisfaction to new heights! If you’re passionate about strategic planning, customer delivery experience, and collaborative initiatives, this role is for you!Mission:

• Develop a competitive logistic offer tailored to different customer segments, channels, and VIP customers
• Understand and align with the logistic offer environment in different territories
• Drive collaborative initiatives with Sales to enhance customer delivery experience

Key Responsibilities:

• Execute the global strategy of customer delivery experience
• Define the logistic offer framework and action plan across multiple countries
• Ensure effective application of collaborative processes

Main Activities:

• Tailor the Commercial Logistics Offer (CLO) by customer segment and incorporate Customer Process Capabilities
• Negotiate and review logistic offers with front offices annually
• Promote and ensure awareness of logistic offers within sales organizations
• Drive the deployment and usage of Customer Process Capabilities
• Lead and promote the monetization of logistics services
• Oversee the Logistic Efficiency for Distributors (LED) program and support the VIP program of Global Solutions

Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€25.7bn global revenue137 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R&DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Expected salary

Location

Örebro

Job date

Wed, 30 Oct 2024 04:58:16 GMT

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