Customer Experience Manager

Job title:

Customer Experience Manager

Company

PPG Industries

Job description

As a Customer Experience Manager, you will be responsible for ensuring a first-class customer service experience and providing sales support. You will also play a central role in digitizing manual tasks to improve efficiency and customer satisfaction. You will take Customer Service to the next level and integrate different customer service function into one new Customer Experience function.PRINCIPAL ACCOUNTABILITIES:

• Lead and develop the customer service team to ensure high customer satisfaction.
• Provide sales support and collaborate with the sales team to achieve company goals.
• Identify and implement digital solutions to automate and improve manual processes.
• Analyze customer feedback and data to identify areas for improvement.
• Develop and implement strategies to enhance the customer experience across all touchpoints.

REQUIREMENTS:

• Experience of working in a challenging, matrix organization.
• Excellent interpersonal and communication skills are needed to effectively work with stakeholders at all levels
• PC Literate including advanced Excel and knowledge about SAP and Client Link would be an advantage.
• Strong influencing skills as well as communication skills on multiple levels
• Effective decision making and problem-solving skills
• Experience in customer service and sales support, preferably in an international company.
• Strong leadership and communication skills.
• Experience with digitization and automation of processes.
• Analytical skills and experience working with customer data.
• Fluent in Danish and English, both written and spoken.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™Through leadership in innovation, sustainability, and color, PPG helps customers in the industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than any other company does. To learn more, visit www.ppg.com and follow us on @PPG on Twitter.The PPG WayEvery single day at PPG:

• We partner with customers to create mutual value.
• We are insightful, dedicated, and proactive. We have deep knowledge of the market and our customers. We focus on practical solutions that make a difference.
• We are “One PPG” to the world.
• We are better and stronger together. We leverage our strong position to introduce innovative technologies that are groundbreaking and make a difference in the market.
• We trust each other – every day in every way.
• We empower our employees to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and action-oriented.
• We make it happen.
• We are passionate about winning. We deliver. We deliver with discipline and integrity. We go to work with positive energy. We decide and act quickly in an intelligent way.
• We run it like we own it.
• We respect one another by being responsible and reliable. We always act in the best interest of our company, customers, shareholders, and our surroundings.
• We do better today than yesterday – every single day.
• We are constantly learning. We develop our employees to increase the growth of our company.

Vision:
We are One PPG:PPG provides equal opportunities for all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a satisfying workplace for employees, creates an environment for continuous learning, and embraces others’ ideas and diversity. All qualified applicants will receive consideration for employment without regard to gender, pregnancy, race, ethnicity, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity, or expression.PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.

Expected salary

Location

Danmark

Job date

Tue, 18 Mar 2025 02:54:38 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.