Customer Operations Manager

Job title:

Customer Operations Manager

Company

Menzies Aviation

Job description

OverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.But at the heart of our business is our people.Role PurposeUtilising your leadership and passion for Customer Service, you will lead and inspire your team to deliver excellent service and operational performance every day. You will ensure all standards, especially Safety and Security, are closely and consistently adhered to.What you will be doing

• Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
• Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively, including contingency planning.
• Supporting the Senior Management in the development of the strategic business plans and effectively manage these in line with budgets to deliver excellent service to our airport customers.
• Improving delivery of Menzies Aviation products and services through developing a motivated and skilled team.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further informationSafety, Security, WellBeing and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.Please see the attached job description for further details on safety, security, wellbeing & compliance.What we are looking for

• Demonstrable experience of people management skills, including dealing with local Employee Relation matters.
• Substantial management experiance
• Experience and knowledge of Aviation Services, ideally to include Customer Service and Passenger Handling.
• Conversant with Customer Handling procedures and Aviation Safety & Security procedures.
• Excellent leadership skills in managing, maintaining and developing a Customer Service Team.

DiversityMenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.Application InstructionsIs this role ticking all the boxes for you? If so, please click apply now!

Expected salary

Location

Gatwick, West Sussex

Job date

Thu, 20 Mar 2025 06:15:04 GMT

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