Customer Program Director

Job title:

Customer Program Director

Company

Orange

Job description

about the roleThe Customer Program Director will be assigned to one or more accounts, according to their size and complexity, the customer’s expectations, their personal interests, and their individual development plan. In most cases they will be assigned during the full life cycle of the relevant contracts.On the assigned account the Customer Program Director reports functionally into a Client Executive.He or she is assigned to specific clients, where Orange provides highly complex and customized solutions or where a strong client governance is needed.During the lifecycle of the contract for a client or a set of clients:

• He or she organizes and supervises the overall execution of the contract to achieve contract commitments and customer satisfaction.
• He or she oversees and manages the successful delivery of programs and services, ensuring customer satisfaction, profitability.
• He or she is overall accountable for the Request to Cash activities. This includes solution design in pre-sales, service creation during contract setup and organic growth management.

A key objective of the Customer Program Director is to optimize the efficiency of contract execution through continuous improvement and usage of the best of our standard company processes and functions, while meeting the contractual obligations.On small to medium enterprise account the Customer Program Director can benefit from a delegation of authority from the Client Executive with regards to the client governance and profitability.about youknowledge and abilitiesDeep knowledge of Orange Business products, processes & tools, and the associated organizationsExcellent organisation, co-ordination, communication, presentation, synthesis, and reporting skillsClient focused with strong interpersonal & negotiation skills.Teambuilder, used to work with different cultures and to work in a virtual matrix team environment.Ability to innovate and find improved ways of doing thingsExperience with process developments and optimizationStrong industrialization spiritGood understanding of the telecoms and IT industries.Integrating project work with Knowledge Management concepts and principlesComprehensive management experience, strong leadership skills and able to work under pressureStrong business and financial acumenExcellent knowledge of written and spoken English languageStrategic thinker and able to act at CxO levelSound knowledge of the MS office suiteeducation, qualifications, and certificationsDegree in business, science (or other relevant area), or equivalent relevant experience with ademonstrable commitment to self-developmentSynergy and visionary Practitioner CertificationITIL v4 foundation certificationStrong financial backgroundOptional : CMM/CMMI, PMP or PgMP or Prince2 or MSP, Six Sigma certificationsExperienceMinimum of 10 years of client facing experience in the telecom or IT industryExperience in building client relationship at strategic levelExperience in managing geographically distributed teams.Strong experience and proficiency at developing, documenting, and optimizing processes andorganizationsWorking in an international environment.additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

departmentOrange Business InternationalOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Expected salary

Location

Genève

Job date

Sat, 19 Jul 2025 22:08:17 GMT

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