Customer Satisfaction & Quality Manager

Job title:

Customer Satisfaction & Quality Manager

Company

Schneider Electric

Job description

Job Description:Join Our Team as a Customer Satisfaction & Quality Manager!Are you a strategic thinker with a passion for quality and customer satisfaction? Imagine leading a team dedicated to excellence, where your insights and leadership drive continuous improvement and customer delight. If this sounds like you, we have an exciting opportunity waiting!About the Role:As the Customer Satisfaction & Quality Manager, you will be the cornerstone of our quality function, ensuring that our products and services meet the highest standards. Your mission will be to supervise the complete scope of the Quality function, ensuring customer satisfaction and maintaining impeccable quality standards.Your Mission:

• Lead with Vision:Oversee the Customer Satisfaction & Quality function within our site, developing strategic quality action plans and allocating resources effectively.
• Voice of the Customer:Regularly interact with customers to understand their expectations and concerns. Represent their voice within the entity, ensuring that customer-centric decisions are at the forefront.
• Quality Excellence:Drive quality excellence in the supply chain, implementing relevant quality programs and methods to ensure continuous improvement.
• Operational Efficiency:Implement operational techniques to monitor processes and eliminate causes of unsatisfactory performance, resulting in economic effectiveness.

Key Responsibilities:

• Customer Satisfaction:

• Manage the Voice of the Customer (VOC) process.
• Influence decision-making to prioritize customer needs.
• Define and manage action plans to improve customer satisfaction.
• Quality Management:

• Oversee Product Return Management.
• Consolidate Non-Quality Costs and drive improvement actions.
• Implement the Schneider quality policy and global directives.
• Manage the Quality Management System of the entity.
• Team Leadership:

• Set goals, manage performance, and develop competencies within the quality team.
• Foster a culture of excellence, recognition, and well-being.

Key Competencies:

• Focus on Customer
• Communicate Effectively
• Foster Collaboration and Networking
• Influence and Convince
• Issue Resolution
• Quality Authority
• Business Acumen
• Continuous Improvement
• Customer Experience Performance
• Customer Quality Analytics
• Digital Acumen
• Quality Manufacturing/Logistics

Qualifications:

• Bachelor’s degree in a related field (preferred).
• 8 years of relevant experience in quality management.
• Proficiency in Microsoft Office Suite and quality improvement tools.
• Strong knowledge of statistical quality techniques and analysis.
• English proficiency at B2 level or higher.

We look forward to hearing from you!#LI-DL1Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Expected salary

Location

Örebro

Job date

Fri, 28 Mar 2025 23:45:59 GMT

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