Customer Service Administrator

Job title:

Customer Service Administrator

Company

CREGG Recruitment

Job description

My Client, A market leader who offers companies a one-stop solution for a vast range of packaging requirements is currently seeking a Customer Service Administrator to join a busy team based in Galway. The CSA will report to the Commercial Manager and play a central role in the continuing development of our business.
Our diverse customer base ranges from large multinationals in the Healthcare & Pharmaceutical Industries to Blue Chip Hi-Tech organizations; each requiring innovative design and expert productionResponsibilities

• Provide a high level of customer service support to our Customers and Customer Solution Managers ensuring customer relationships are developed and maintained.
• Liaise with Customer Solutions Managers/Commercial Manager in preparing new business enquiry forms.
• Stock Management of re-order levels for Kanban lines for relevant customers.
• Upload and monitor sales orders on our ERP system (BVP) in a precise and timely manner.
• Release Works Tickets to Production in line with Customer order requirements.
• Liaise with external Sales Team and internal teams from Production, Quality, Finance and Warehouse Departments.
• Any other reasonable duties requested by management.

Requirements

• IT: Proficient IT skills with knowledge of Microsoft Office and capability to adapt to customized systems.
• Good communication skills essential with daily communication with Customers, Management, Colleagues and Suppliers.
• Ability to decipher dimensions from Customer Specification sheets.
• Ability to work under pressure and meet deadlines.
• Have an ability to work in a cross functional team environment.
• Be available for flexible hours if required.

Expected salary

Location

Galway

Job date

Thu, 16 Jan 2025 23:58:56 GMT

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