Customer Service Assistant (CSA)

Job title:

Customer Service Assistant (CSA)

Company

University of Exeter

Job description

Commercial Operations/Retail CateringFinance, Infrastructure & Commercial Services (FICS)This full time role is available for 12 months to cover maternity leave.Summary of the roleThis post will be operational across numerous locations within the Commercial Operations wider team.Working 36.5 hours per week for any 5 days out of 7 this role will require you to work most shifts Monday to Friday however some evenings and weekend working will be required.We are looking for highly motivated and enthusiastic members of staff to join our hospitality teams on Streatham and St Luke’s the campuses.Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.We are looking for customer focused, team players who can also work alone and with a team. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.You will demonstrate high standards and be well organised. Having experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements. Please see the job description for further details.Our unique venues require a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment.You will make a significant contribution to the achievement of the following aims:

• Ensuring students receive the highest quality student experience
• Developing standards which ensure the service is at the forefront of the industry
• Providing exceptional customer service to all our student and event clients
• Delivering a financial contribution to ensure continuous investment across the University’s estate

We are looking for customer focused, team players who can also work alone. A particular focus will be on always providing outstanding customer service, with a passion for providing high quality food and drink.You will demonstrate high standards and be well organised.Please ensure you read the Job Description and Person Specification for full details of this role.BenefitsWe offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around

(up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy * stunning campus environments in Exeter and Cornwall, in the beautifulOur Equality, Diversity and Inclusion CommitmentWe are committed to ensuring are available for interviews and workplaces.Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.We are proud signatories of the and welcome applications from service people.Further informationFor an informal discussion about the role, please contact Paul Weller, or 01392 723555.Job title Customer Service Assistant (CSA) Job reference R63513 Date posted 23/05/2025 Application closing date 09/06/2025 Location Exeter Salary The starting salary will be from £23,915 on Grade B, depending on qualifications and experience. Package Generous holiday allowances, flexible working, pension scheme. Contractual hours Blank Basis Blank Job category/type Hospitality, Conferencing and Events, Retail, Catering, Foodservice, Bars Attachments Job descriptionCommercial Operations/Retail CateringFinance, Infrastructure & Commercial Services (FICS)This full time role is available for 12 months to cover maternity leave.Summary of the roleThis post will be operational across numerous locations within the Commercial Operations wider team.Working 36.5 hours per week for any 5 days out of 7 this role will require you to work most shifts Monday to Friday however some evenings and weekend working will be required.We are looking for highly motivated and enthusiastic members of staff to join our hospitality teams on Streatham and St Luke’s the campuses.Our team is driven on providing an exceptional customer service experience. Staff and students use our facilities year round, along with external customers out of term time. Across the campuses we provide the following services; retail shops, retail catering, residential catering, licenced premises, hospitality, conferencing and events.We are looking for customer focused, team players who can also work alone and with a team. A particular focus will be on providing exceptional customer service at all times with a passion for providing high quality food and drink.You will demonstrate high standards and be well organised. Having experience in roles within catering, front of house, retail and kitchens, with knowledge of food hygiene and health and safety would be advantageous.You will have a flexible approach to working hours and practices, as well as having excellent communication skills. The role will include maintaining high standards of cleanliness within a busy environment, in line with Food Safety plus Health & Safety requirements. Please see the job description for further details.Our unique venues require a candidate that is service-orientated with the ability to thrive in an energetic and dynamic environment.You will make a significant contribution to the achievement of the following aims:

• Ensuring students receive the highest quality student experience
• Developing standards which ensure the service is at the forefront of the industry
• Providing exceptional customer service to all our student and event clients
• Delivering a financial contribution to ensure continuous investment across the University’s estate

We are looking for customer focused, team players who can also work alone. A particular focus will be on always providing outstanding customer service, with a passion for providing high quality food and drink.You will demonstrate high standards and be well organised.Please ensure you read the Job Description and Person Specification for full details of this role.BenefitsWe offer some fantastic benefits including:

• 39 days leave per year
• options for flexible working
• onsite gyms and a cycle to work scheme
• sector leading policies around

(up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy * stunning campus environments in Exeter and Cornwall, in the beautifulOur Equality, Diversity and Inclusion CommitmentWe are committed to ensuring are available for interviews and workplaces.Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

Expected salary

£23915 per year

Location

Exeter

Job date

Sun, 25 May 2025 04:34:33 GMT

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