Customer Service Front Office Team Manager

Tytuł pracy:

Customer Service Front Office Team Manager

Firma

Linde

Opis stanowiska

Linde Gas ASCustomer Service Front Office Team ManagerTallinn, Estonia (req19412)What you will enjoy doing

• You will coordinate the work for front office team of the Danish customer service located in Ballerup, Denmark and Tallinn, Estonia
• You will take full responsibility for coordinating the work within the order-to-bill process, including handling queries related to Hospital and Homecare, industrial and specialty gas order segments
• You will oversee the team’s activities across various customer service touchpoints, including phone and SalesForce Case Management, while ensuring you meet agreed REN targets. As such, you will be responsible for both operational and personnel aspects of the team
• Working together with the Customer Service Manager in Denmark, you will optimize processes, enhance services, and prioritize customers’ and stakeholders’ needs
• Being a key player in building a supportive team environment, you will take ownership of customer issues, troubleshoot any problems and maintain a professional demeanor at all times
• We are searching for a talented leader who can thrive in a challenging work mood and create a supportive environment to help achieve common goals

What makes you great

• Your language skills will be essential, and you must have an excellent command of both Danish and English
• The role requires you to be a dedicated team player with strong cooperative, planning and time management skills. You must be able to communicate effectively, solve problems efficiently and possess proficiency in IT applications
• A customer- and solution-oriented mindset, paired with a willingness to assist others, is essential for success in this position. The ability to work accurately and efficiently under stressful conditions is equally important
• Previous leadership or equivalent experience of 3-5 years will be an advantage

Why you will love working with usAt Linde you will be surrounded by knowledgeable people who love what they do. We are creative and strive to move our company forward. We take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of dedicated people want to come, stay and excel. We are always improving, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make an impact, all over the world.Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. Through our values we shape an environment that puts safety first, where people do things the right way, new ideas are encouraged, everyone can be themselves and we support our local communities.What we offer you!At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.In addition to an attractive compensation package, we offer you social benefits, such as a competitive pension plan and insurance package and a hybrid workplace. We actively work towards gender equality and diversity; therefore, we are happy to see applicants with different backgrounds and experiences.Have we inspired you? Let´s talk about itWe are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market.Last application date: 30th January 2025Your contact personLinde Gas AS
Interim Manager Customer Service Denmark
Eeli-Kadri Post
+372 5620 6185To all recruitment agencies: Linde does not accept agency resumes. Please do not forward resumes to our jobs alias, Linde employees or any other organization location. Linde is not responsible for any fees related to unsolicited resumes.Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only.Linde Gas AS acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

Oczekiwane wynagrodzenie

Lokalizacja

Ballerup, Hovedstaden

Data pracy

Fri, 29 Nov 2024 06:38:53 GMT

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