Customer Service Manager

Job title:

Customer Service Manager

Company

Page Personnel

Job description

The Customer Service Manager will play a pivotal role in leading a team to deliver outstanding customer service. This role will oversee a variety of tasks, ensuring the team consistently meets the high standards expected within a Not For Profit organisation.

• Lead and manage the Customer Service team
• Develop and implement customer service policies
• Handle complex customer service issues
• Monitor and report on team performance
• Drive continuous improvement in customer service delivery
• Collaborate with other departments to ensure a unified approach
• Conduct regular team meetings and provide feedback
• Ensure compliance with relevant regulations and standards

Liverpool based CSM role |Hybrid working (3 days on site)A successful ‘Customer Service Manager’ should have:

• Proven experience in a customer service management role
• Experince in a leadership role, ideally working within a contact centre setting looking after multiple teams
• Excellent leadership and team management skills
• Strong knowledge of customer service principles and practices
• Ability to handle complex customer service issues
• Proficiency in using customer service software and databases
• Excellent communication and interpersonal skills

This client is a reputable Not For Profit organisation based in Liverpool. With a workforce of over 1000 dedicated employees, they are committed to making a positive impact in their community and providing exceptional service to their users.

• A salary range of £40,500 – £49,500 per year
• Opportunity to work in a supportive and passionate team
• Chance to make a difference in a Not For Profit organisation
• A vibrant and inclusive workplace culture
• Generous holiday leave

We invite individuals who are passionate about customer service and making a difference to apply for this exciting opportunity in Liverpool.

Expected salary

£40500 per year

Location

Liverpool

Job date

Sat, 02 Nov 2024 03:01:31 GMT

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