Customer Service Representative

Job title:

Customer Service Representative

Company

Aggreko

Job description

We’re the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We’re looking for a Customer Service Representative based out of our of Cannock Customer Centre.

• This role works on a shift basis – four on, four off. 7am to 7pm

Why Aggreko? Here are some of the perks and rewards.A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)Generous holiday entitlement, with option to ‘buy’ or ‘sell‘A focus on continued personal developmentPaid time off work for volunteering in the communityAccess to our Employee Assistance Programme, which helps promote and support a healthy lifestyleWhat you’ll do:Handle incoming customer calls to address equipment, service, or contract issuesMaintains and support customer and supplier relationshipsLocate and coordinate supplies from internal and external sources to fulfil orders in a cost effective mannerSupport the sales function with regards to customer orders, post-order follow-up activities and in expediting the processWhere necessary, translates customer requirements across multiple systems, ensuring the operational teams are well versed in customer requirementsAssume responsibility for the communication and customer agreement of variations to the original order, including changing technical requirements, hire extensions and additional servicesTo ensure internal and external customer satisfaction, through timely, effective and efficient depots administrative processContracts management into Aggreko systemYou’ll have the following skills and experience:Experience working in a similar customer service roleKnowledge of the rentals industry sector would be beneficial but is not essentialExperience using a CRM system, ideally Salesforce, is a huge benefit to this role but training can be provided.Excellent communication skillsAbility develop and manage stakeholder relationships and work collaboratively across wider teamsBring your energy. Grow your career.#LI-IK1Equal employment opportunityWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Expected salary

Location

Cannock, Staffordshire

Job date

Sun, 25 May 2025 04:31:43 GMT

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