Customer Service Representative (French speaking)

Job title:

Customer Service Representative (French speaking)

Company

Merlyn Industries Ltd

Job description

Overview of JobMerlyn Showering are one of the UK and Irelands leading shower enclosure companies and are currently recruiting for a customer service representative with French in their Customer Service department. Reporting to the Customer Service manager and based at their European Head Office in Kilkenny, the Customer Service representative will be a “people” person first and foremost. The successful candidate will have

• A pleasant, patient and friendly attitude
• Fluent French speaker.
• Strong detail orientation and communication/listening skills
• Willingness to work a flexible schedule and occasional overtime if required
• Processes a strong work ethic and team player mentality

Your profileMERLYN are one of the UK and Ireland’s leading shower enclosure companies. MERLYN design, engineer and craft the finest showering environments in the world. Merlyn are part of Norcros PLC who are a group of market-leading brands that design and supply sustainable bathroom and kitchen products in the UK, Ireland and South Africa, in addition to selected export markets.At the heart of the company is a simple ethos – to deliver on everything it promises to customers.Key ResponsibilitiesEssential Functions

• Serving Customers by answering product and service questions
• Resolving product or service problems by clarifying the customers issues , determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed
• Processes Customer Orders sent through fax, e-mail or phone.
• Contacts customers to ascertain data omitted on orders
• Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.
• Maintains liaison with other departments for order completion
• Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.
• Performs other duties as assigned by supervisor
• Is capable of using visual and spatial skills for resolving technical queries

Qualifications/EducationExperience:

• 2+ years’ experience in a similar role
• Technical customer facing experience an advantage
• Fluent French and English speaker

Skills

• Demonstrates ownership and initiative capabilities
• Strong verbal and written communication skills
• Ability to deal with conflict.
• Ability to operate under pressure.
• Attention to detail in reporting and administration

ContactClosing date 25th June 2025. Please contact or email for further detailsAbout usMerlyn design, engineer and craft the finest showering environments in the world.
Based in Kilkenny, Merlyn has served the UK and Irish market for the last 23 years since its foundation in 2000. Our forward thinking company has become increasingly well known within the industry through its accelerated growth and broad range of product offering. Continuously building on its reputation for relentless attention to detail through innovation and design, whilst using only the finest sourced quality materials with an extensive range of finishes.
Merlyn has an extensive brand portfolio of products focused on the mid to high end of the shower enclosure sector and meets the highest demands in terms of design, performance and quality. Merlyn’s offering also extends to bespoke options including customisation of glass, shape, space and colour.
At the heart of the company is a simple ethos – to deliver on everything it promises to customers.

Expected salary

Location

Kilkenny

Job date

Thu, 19 Jun 2025 22:39:06 GMT

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