Customer Service Representative

Job title:

Customer Service Representative

Company

Antal International

Job description

Job DescriptionCustomer Service RepresentativeIslikon, SwitzerlandThe Company
Based in the Zurich region, our client is a leading Medical Device Company specialising in the manufacturing of top-quality medical products in Urology and Gastroenterology embarking on an exciting phase of expansion.Who you are
You are passionate about the healthcare market that enjoys improving supporting customers. You will be a highly motivated colleague that will be excited about joining the team of enthusiastic individuals and support as the company manages its rapid growth in the EU and other international markets.What you will doWe are seeking a dynamic and customer-oriented Customer Service Representative with experience in the medical device industry, who will act as the bridge between our company and customers internationally. This role involves a combination of customer relationship management, sales coordination, and market intelligence. The ideal candidate is proactive, multilingual, and passionate about improving patient care through innovative medical solutions.Your key responsibilitiesCustomer Engagement & Retention

• Act as the first point of contact for existing customers across Europe and other regions.
• Promote and develop sales across the full product portfolio.
• Address product inquiries, support issues, and ensure timely resolution.
• Maintain strong, long-term customer relationships to drive retention and satisfaction.
• Achieve or exceed regional revenue targets through account expansion.

Sales Coordination & Internal Liaison

• Coordinate with internal departments (supply chain, marketing, logistics, etc.) to ensure seamless order processing and timely delivery.
• Align sales activities with supply chain availability to enhance delivery efficiency.

Market Expansion & Lead Generation

• Proactively identify new customers and distributors, especially targeting competitor dealers.
• Send targeted demand emails and initiate conversations to create new leads.
• Attend and represent the company at regional conferences, congresses, and industry events.
• Analyse current market presence and identify growth opportunities and gaps.

Reporting & Analytics

• Prepare and deliver regular reports on customer feedback, demand trends, and market gaps.
• Use MS tools and analytics to present actionable insights to the sales and marketing leadership.
• Collaborate with cross-functional teams to refine go-to-market strategies based on field intelligence.

Qualifications

• Minimum 2 years of experience in the medical device industry.
• Proven experience in customer care, sales support, or business development roles.
• Strong verbal and written communication skills in English.
• Fluency in any other EU language (e.g., French, German, Italian, Spanish and Portuguese) is a strong plus.
• Experience using CRM platforms and Microsoft Office/Excel for analytics and reporting.
• Solid understanding of the international medical markets, including customer behaviour and regulatory environments.
• Self-driven with the ability to work independently and across multicultural, remote teams.
• Strong organizational and multitasking skills, with a customer-first mindset.
• Willingness to occasionally travel within the region for events or client meetings.
• Must have a valid work status in Switzerland

ContactPeter Wharton
Antal International

Expected salary

Location

Zurich

Job date

Sat, 24 May 2025 22:53:43 GMT

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