Customer Service Specialist

Titlul postului:

Customer Service Specialist

Companie

Estée Lauder

Descrierea postului

Job Description:Customer Service SpecialistESTÉE LAUDER COMPANIES
Is looking for a
Customer Service SpecialistAre you passionate about making things happen and to the expected time? Do you have a strong service mindset to drive retailer satisfaction and want to be a journey transforming our customer service setup? Then you might be our next Customer Service Specialist.Estée Lauder Companies at a glance
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Clinique, Origins, MAC, La Mer, Bobbi Brown, Aveda, Jo Malone London, TOM FORD BEAUTY, Smashbox, Le Labo, Frédéric Malle, KILIAN PARIS, Too Faced and Dr. Jart+ and The Ordinary.The Role
As our new Customer Service Specialist, you will be a part of the Nordic Supply Chain team that besides Customer Service includes Execution Planning, Master Data and Logistics Operations. You will, together with your Customer Service colleagues be responsible for the daily order execution, handle claims, incoming return, ensure credit notes are executed correctly and be a key player in supporting retailer satisfaction.
You will report to the Nordic Customer Service Team Lead.Your Personality
As a person you strive for excellence in execution combined with an open-minded and winning personality with a positive “can-do” attitude. You are a team player with the ability to build strong relationships with many different stakeholders. You are detail-oriented and with a strong ready-for-change mindset and have a proactive nature focusing on solutions and making things happen.
You will be a central player in driving the change in the customer service department so it’s important that you as a person have a strong interest in process mapping and have a natural curiosity in setting up the future processes supporting the vision of having a best-in-class customer service execution model.What We Offer
You will become part of a dynamic and passionate Supply Chain team based in our Nordic head office in Carlsberg Byen with the possibility of a hybrid working model. We offer an exciting opportunity to join a global company with a strong heritage within an innovative and growing industry.
We are the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. In fact, we are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder. Estee Lauder Companies is an equal opportunities employer.We will be reviewing applications on an ongoing basis and please note that virtual and physical interviews are part of this recruiting process. The preferred start date is as soon as possible.
We are looking forward to hearing from you.Responsibilities and QualificationsYour Key Responsibilities:

• Execute incoming orders from all our Nordic customers like Matas, Magasin and KICKS.
• Handle tester orders, collateral orders, competitions, and other order types not a part of the normal saleable flow
• Act like a connection between functions across the organization, being responsible for preventing silo thinking and drive efficiency
• Manage newness orders to support full launches on counter in time, in close collaboration with Execution Planners
• Be an important player in the transformation of our current customer service and order management model to the next level including supporting EDI implementations with key customers to support a best-in-class order management process
• Tracking weekly and monthly performance via data and KPI´s and with strong ownership strive for an excellent Service Level
• Month-end and year-end closing in cooperation with our Finance Team
• Ad hoc handling of incoming customer service-related requests

Your Qualifications:

• Extensive experience within Customer Service especially within Order Management of different types of products like saleable, testers etc. The preferred candidate has experience within a similar Customer Service Specialist role or Business Administration within FMCG.
• Highly skilled within ERP systems, preferably SAP

• A logistic mind set

• Strong Excel skills
• Good IT understanding in general
• Fluent in at least one of the Nordic languages, and preferably in several.
• Good English skills (English is our company languages)

Salariu așteptat

Locație

København

Data jobului

Sun, 23 Mar 2025 00:20:04 GMT

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