Customer Service Specialist

Job title:

Customer Service Specialist

Company

Prysmian Group

Job description

Prysmian is a global cabling solutions provider leading the energy transition and digital transformation.Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, over 33,000 employees, 104 plants and 27 R&D centers in over 50 countries.Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.We are now looking for aCustomer Service SpecialistTo join our Sales and Customer Service team in Kirkkonummi Finland. In this role, you will manage both international and domestic customer orders, provide support throughout the delivery process, and respond to customer inquiries. You will focus on intercompany processes and coordinate deliveries to different Prysmian factories. You’ll work closely with the Supply Chain and Finance teams and report to the Customer Service Supervisor. This is a full-time, permanent position.Your responsibilities

• Order management and delivery creation in the SAP system.
• Collaboration with other departments in Finland and other Prysmian countries.
• Coordination of documentation related to export deliveries.
• Claim management and creation of credit notes.
• Customer query handling with other teams and functions.
• Ensure the best possible customer service and on-time deliveries.

We are looking for a candidate who has

• Previous work experience in supply chain management, export coordination and/or complex customer service.
• A relevant degree (for example Bachelor of Business Administration).
• Excellent English and Finnish language skills.
• Knowledge of SAP (or other ERP systems) is an advantage.
• A friendly and proactive attitude towards other stakeholders.
• Commitment to achieving a high level of customer satisfaction.
• Willingness to learn and adapt to new practices.
• Accuracy in order handling and communication.
• Ability to work under pressure during busy times.

We offer

• Work in a supportive team where we are always ready to lend a helping hand to each other.
• Comprehensive occupational health care, sports and cultural benefits.
• Opportunity to participate in the Prysmian share scheme at reduced prices.
• Onsite gym and canteen meals at competitive prices.
• Hybrid work with a possibility of two remote days per week.

If you’re excited about the role and eager to contribute to a collaborative environment with challenging projects that drive impact for a sustainable future, we encourage you to apply! Send your application by the 21st of August. We review applications during the application period, so we hope to hear from you soon.Our selection process:1) Application, 2) HR interview, 3) Hiring Manager interviews and 4) Online assessment (30min)Click here to get all the tips to be fully prepared:Deep dive into Prysmian and check the below insightful links:Discover more positions globally:Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.Visit our to learn more about Prysmian’s commitments.Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Expected salary

Location

Kirkkonummi, Uusimaa

Job date

Fri, 01 Aug 2025 22:05:57 GMT

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