Customer Service Supply Chain

Job title:

Customer Service Supply Chain

Company

Cencora

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsWorld Courier offers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations, ensuring timely deliveries, and maintaining temperature-controlled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going.At World Courier, we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains, our solutions are tailored to ensure efficiency, compliance, and reliability.Responsibilities:Represent World Courier in the best possible way as a first point of contact for our customersPick-up-the-phone and personal engagement in dialogue with our customers, colleagues & suppliersCollaborate with colleagues around the world in order to deliver the best possible customer service experienceWork equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customerIdentify & assess customers’ needs to achieve satisfaction, delivering tailored solutions and a personal touchCalculate, prepare, and present quotes for external and internal customers in line with our pricing guidelines and policiesFollow-up on all inquiries to come to a decision and look to establish future potentialBuild sustainable relationships and trust with customers through open and interactive communication over the phone, using emails and other modes of communication as a tool to follow-up and documentTake care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solutionUse our information- and decision-making tools to leverage the best solutions, like The HUB, SharePoint, JetStream, SAPRaise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirementsSelect routings by deciding on a single or a combination of transportation-typesDispatch drivers (pickup / delivery / recovery / tendering) for shipmentsBuilds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers)RequirementsFluency in English, both writing and speakingSwedish language – native or C1-C2 levelValid Driving license B – must haveVery good command of Microsoft Office 365 (Excel, Word, Power Point)Written and verbal communication skillsAble to follow procedures & instructionsAbility to work as part of a team and independentlyMultitasking skillsSelf-motivatedRemains calm under pressureHigh attention to detailUses own initiativeAble to prioritize workloadFriendly & politeDependable, reliable and trustworthy.First point of contact for our valued customersDesign and offer tailored solutions to our (local and global) customer’s complex and demanding logistics needsEngage in pro-active and personal communication with customers, colleagues & suppliers by phone, e-mail and other modes of communicationsProactively develop and intensify our customer interaction and satisfaction, taking ownership of the customer experienceKey part of a high performing customer focused team going the extra mile to deliver outstanding customer service togetherWorking hours:08:00 AM- 16:30 PM Week 1-609:30 AM -18:00 PM Week 7What Cencora offers​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full timeAffiliated Companies Affiliated Companies: World Courier (Sweden) ABEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Expected salary

Location

Stockholm

Job date

Fri, 04 Apr 2025 06:42:38 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsineu.net) you saw this job posting.

Share

Recent Posts

Marketing Technology Architect

Job title: Marketing Technology Architect Company Morgan Hunt Job description Job Title: Marketing Technology ArchitectLocation:…

8 minutes ago

Vessel Performance Manager, Underwater Services

Job title: Vessel Performance Manager, Underwater Services Company Hempel Job description Do You Dream of…

11 minutes ago

Embedded Systems Engineer(Hardware Design Engineer and IoT Developer)

İş unvanı: Embedded Systems Engineer(Hardware Design Engineer and IoT Developer) Şirket [item_sirket] İş tanımı About…

14 minutes ago

Postdoctoral Researcher Position in Business Power, Self-Regulation and Public Opinion at Departments of Sociology and Political Science, University of Copenhagen

Titlul postului: Postdoctoral Researcher Position in Business Power, Self-Regulation and Public Opinion at Departments of…

17 minutes ago

Finance Transformation Manager

Berufsbezeichnung: Finance Transformation Manager Unternehmen SystemsAccountants Stellenbeschreibung .com SystemsAccountants is a specialist Recruitment Consultancy focused…

25 minutes ago

Junior Domain Architect – VAS

Job title: Junior Domain Architect - VAS Company Yettel Job description gyakorlat (MySQL, MSSQL, PostgreSQL,…

26 minutes ago
For Apply Button. Please use Non-Amp Version